New Work. All New Work, (work not detailed herein as responsibility of OSG Cloud under this Agreement), including work relating to ad hoc customer service requests, the provision of additional equipment, dealing with Third Parties on the Customers behalf, hardware, software, new users, device set up/configuration etc and related labour/time will be chargeable at the OMS Customer at rates agreed in the relevant SOW. Third Party Software covered by this Agreement, (specifically excluding OSG which is responsible for ensuring all OSG related software and licencing is compliant at all times), must be fully compliant with all licencing requirements and remains the direct responsibility of the Customer. All end-of-life software, being software, which is no longer supported by the licensor, will NOT be covered under the terms of this Agreement. Work relating to customer originated newly introduced software, new software solutions or all non- compliant software related issues are considered New Work and delivered under an appropriate SOW. OSG Cloud will pro-actively engage with Third Parties on behalf of the customer to facilitate issues effecting the customer’s daily operations were requested by the Customer. It would be expected that the Customer will have maintenance Agreements with their Third-Party suppliers to cover their areas of responsibility however where OSG Cloud are required to actively undertake work relating to the Third-Party responsible issues, this will be deemed and chargeable as New Work.
Appears in 5 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement