Common use of Maintenance & Support Services Clause in Contracts

Maintenance & Support Services. 1.1 If Chess provides Maintenance Support Services, Chess shall be entitled to invoice annually in advance in relation to the cover to be provided for each item of Equipment on the Supported Equipment List by submitting an invoice to the Customer on or after the Commencement Date and on each anniversary of such date thereafter. 1.2 The charges for the Maintenance Support Services are based on a maximum number of 3 call-outs per item of Equipment contained on the Supported Equipment List in any, and further assumes that all call- outs will be made entirely during Normal Working Hours. If Chess is requested to attend more call-outs than this in any period and/or call-outs which are wholly or partially outside of Normal Working Hours, Chess shall charge the Customer for (and the Customer shall pay for) such additional call-outs in accordance with Chess’ standard hourly rates. 1.3 Maintenance Support Services shall only be provided in respect of Equipment on the Supported Equipment List. If the Customer or an End User requires Maintenance Support Services to be provided in respect of equipment other than that on the Supported Equipment List, the Customer may request that additional equipment be included on the Supported Equipment List by following the process set out in Schedule 5, but such new equipment shall be subject to the conditions and exclusions set out in Schedule 2.

Maintenance & Support Services. 1.1 If Chess Numbergroup provides Maintenance Support Services, Chess Numbergroup shall be entitled to invoice annually in advance in relation to the cover to be provided for each item of Equipment on the Supported Equipment List by submitting an invoice to the Customer on or after the Commencement Date and on each anniversary of such date thereafter. 1.2 The charges for the Maintenance Support Services are based on a maximum number of 3 call-outs per item of Equipment contained on the Supported Equipment List in any, and further assumes that all call- outs callouts will be made entirely during Normal Working Hours. If Chess Numbergroup is requested to attend more call-outs than this in any period and/or call-outs which are wholly or partially outside of Normal Working Hours, Chess Numbergroup shall charge the Customer for (and the Customer shall pay for) such additional call-outs in accordance with Chess’ Numbergroup’s standard hourly rates. 1.3 Maintenance Support Services shall only be provided in respect of Equipment on the Supported Equipment List. If the Customer or an End User requires Maintenance Support Services to be provided in respect of equipment other than that on the Supported Equipment List, the Customer may request that additional equipment be included on the Supported Equipment List by following the process set out in Schedule 5, but such new equipment shall be subject to the conditions and exclusions set out in Schedule 2.