Common use of Maintenance & Support Services Clause in Contracts

Maintenance & Support Services. 12.1. During the Term, and subject to the terms and conditions of this agreement, and Your full and timely payment to the Company of all applicable Fees, We and/or Our Value Added Reseller, will provide you technical support for questions, problems and inquiries regarding the Platform, pursuant to the support scheme, hours and channels agreed upon between You and the Company (directly and/or through Our Value Added Reseller). We will endeavor to respond to support requests within a reasonable time, and provide a reasonable resolution to your question, problem or inquiry . 12.2. The Company may, upon Your prior consent, remotely send and automatically install on the Platform – updates, upgrades, code modifications, enhancements, bug fixes, improvements, and any other form of code or settings changes in, or to, the Platform (each an "Automated Update"). Such installation may change the layout, design or display of the Platform (an "Up-to-date Version"). Should You decline an Automated Update, You shall have the ability to install such Automated Update manually by downloading such Up-to-date Version from Our website, provided that You are subscribed to the Maintenance & Support Services and provide further that Your license is still in effect. 12.3. The Company will provide the technical support services agreed upon, only if You have subscribed to such Maintenance & Support Services. In any event, the Company’s performance of its obligations in this respect, is conditioned upon Your full and timely payment of all applicable monthly subscription Fees for Maintenance & Support Services. 12.4. The Company may discontinue the provision of Maintenance & Support Services (and, accordingly, discontinue collecting the respective monthly subscription Fees for Maintenance & Support Services), through prior notice to You of no less than thirty (30) days.

Maintenance & Support Services. 12.1. During the Term, and subject to the terms and conditions of this agreement, and Your full and timely payment to the Company of all applicable Fees, We and/or Our Value Added Reseller, will provide you technical support for questions, problems and inquiries regarding the Platform, pursuant to the support scheme, hours and channels agreed upon between You and the Company (directly and/or through Our Value Added Reseller). We will endeavor to respond to support requests within a reasonable time, and provide a reasonable resolution to your question, problem or inquiry . 12.2. The Company may, upon Your prior consent, remotely send and automatically install on the Platform – updates, upgrades, code modifications, enhancements, bug fixes, improvements, and any other form of code or settings changes in, or to, the Platform (each an "Automated Update"). Such installation may change the layout, design or display of the Platform (an "Up-to-date Version"). Should You decline an Automated Update, You shall have the ability to install such Automated Update manually by downloading such Up-to-date Version from Our website, provided that You are subscribed to the Maintenance & Support Services and provide further that Your license is still in effect. 12.3. The Company will provide the technical support services agreed upon, only if You have subscribed to such Maintenance & Support Services. In any event, the Company’s performance of its obligations in this respect, is conditioned upon Your full and timely payment of all applicable monthly annual subscription Fees for Maintenance & Support Services. 12.4. The Company may discontinue the provision of Maintenance & Support Services (and, accordingly, discontinue collecting the respective monthly subscription Fees for Maintenance & Support Services), through prior notice to You of no less than thirty (30) days.