Issue Management. 8.1. Any issues must be reported to the designated contacts (or successors to the role) listed 8.2. If it is not possible to resolve an issue within 10 working days and/or the issue may potentially have a negative impact on either the VOA or the Billing Authority, it will be escalated to the respective senior management teams. 8.3. The senior management teams will be briefed on the issue including what steps have been taken to resolve the issue and any remaining barriers. They will agree any further action which could include contingency arrangements and negotiating agreed solutions.
Appears in 2 contracts
Sources: Information Sharing Protocols, Information Sharing Protocols
Issue Management. 8.1. Any issues must be reported to the designated contacts (or successors to the role) listed
8.2. If it is not possible to resolve an issue within in 10 working days and/or the issue may potentially have a negative impact on either the VOA VOA, or the Billing Authority, it will be escalated to the respective senior management teams.
8.3. The senior Senior management teams will be briefed on the issue including what steps have been taken to resolve the issue and any remaining barriers. They will agree any further action which could include contingency arrangements and negotiating agreed solutions.been
Appears in 2 contracts
Sources: Information Sharing Protocols, Information Sharing Protocols
Issue Management. 8.1. Any issues must be reported to the designated contacts (or successors to the role) listed
8.2listed in ▇▇▇▇▇ ▇. If it is not possible to resolve an issue within in 10 working days and/or the issue may potentially have a negative impact on either the VOA VOA, or the Billing Authority, it will be escalated to the respective senior management teams.
8.3. The senior Senior management teams will be briefed on the issue including what steps have been taken to resolve the issue and any remaining barriers. They will agree any further action which could include contingency arrangements and negotiating agreed solutions.
Appears in 1 contract
Sources: Information Sharing Protocol