Common use of INTRODUCTION/OVERVIEW Clause in Contracts

INTRODUCTION/OVERVIEW. A. This contract covers Cloud Solutions provided by the contractor Knowledge Services under master agreement AR2504 led by ▇▇▇▇▇. The contract may be used by State of Maine agencies, Courts, Legislature, Boards and Commissions, quasi-state governmental entities, the University and Community College System and political subdivisions located in the State of Maine with the prior approval of the contract Administrator. B. This contract provides a cloud based SAAS Vendor Managed Service Provider (VMSP) for securing IT Staff Augmentation to aid in a variety of information technology projects on an hourly basis for State agencies on an as needed basis. Consultants may be required to provide specific work products / deliverables; however, the work is billed on an hourly basis. In most cases, the work will be performed onsite at State agencies; however, work can be done offsite with prior approval of the State. The contract also allows milestone-based, deliverable-based and/or fixed fee Statement of Work Projects (SOW Projects) to be executed through the VMS. C. Contractor (Knowledge Services) shall provide the ongoing administration of the MSP program, including the recruiting, review, ranking, filtering of candidates, on-boarding, off-boarding and management of the Sub-Vendor network to fulfill Service requests. The State reserves the right to revise this Contract to add or expand services or labor categories. The program shall include, but will not be limited to: 1. On-site program management as defined in Section I. Account Management. 2. Program management to performance Service Level Agreement measurements. 3. Consultation with State staff, Sub-Vendor network, resources. 4. Development assistance of individual position requirements based on job skill needs. 5. Entry of position requirements with skills in Vendor Management System (VMS). 6. Position posting to suppliers for candidate recruiting. 7. Candidate screening based on skills and individual job needs. 8. Candidate interview aid (screening, scheduling, coordination, background checks). 9. Candidate recommendations. 10. Candidate or resource (“Resource”) performance management (orientation, on-boarding, performance measurement, separation). 11. Management and mentoring of the supplier (“Sub-Vendor”) network. 12. Periodic rate card reviews to align job categories with market wage rates. 13. Provision, and configuration of a VMS to automate and support the IT staff augmentation and SOW Project lifecycle and to provide standard and customized reports, as mutually agreed upon by the Contract Administrator and Provider, to the Department on a timely basis. 14. Provide education sessions to State staff and Sub-Vendors on VMS capabilities and processes. 15. Maintain a web portal for the State of Maine’s MSP Program. The State and Provider will mutually agree on items to be posted on the portal. The web portal would include items staff augmentation process, current rate card, listing of job descriptions, job posting form, statement of work process & templates, process documents, quarterly business reviews, training material, and other templates.

INTRODUCTION/OVERVIEW. A. This contract covers Cloud Solutions provided by the contractor Knowledge Services under master agreement AR2504 led by ▇▇▇▇▇NASPO. The contract may be used by State of Maine agencies, Courts, Legislature, Boards and Commissions, quasi-state governmental entities, the University and Community College System and political subdivisions located in the State of Maine with the prior approval of the contract Administrator. B. This contract provides a cloud based SAAS Vendor Managed Service Provider (VMSP) for securing IT Staff Augmentation to aid in a variety of information technology projects on an hourly basis for State agencies on an as needed basis. Consultants may be required to provide specific work products / deliverables; however, the work is billed on an hourly basis. In most cases, the work will be performed onsite at State agencies; however, work can be done offsite with prior approval of the State. The contract also allows milestone-based, deliverable-based and/or fixed fee Statement of Work Projects (SOW Projects) to be executed through the VMS. C. Contractor (Knowledge Services) shall provide the ongoing administration of the MSP program, including the recruiting, review, ranking, filtering of candidates, on-boarding, off-boarding boarding, and management of the Sub-Vendor network to fulfill Service requests. The State reserves the right to revise this Contract to add or expand services or labor categories. The program shall include, but will not be limited to: 1. On-site program management as defined in Section I. Account Management. 2. Program management to performance Service Level Agreement measurements. 3. Consultation with State staff, Sub-Vendor network, resources. 4. Development assistance of individual position requirements based on job skill needs. 5. Entry of position requirements with skills in Vendor Management System (VMS). 6. Position posting to suppliers for candidate recruiting. 7. Candidate screening based on skills and individual job needs. 8. Candidate interview aid (screening, scheduling, coordination, background checks). 9. Candidate recommendations. 10. Candidate or resource (“Resource”) performance management (orientation, on-boarding, performance measurement, separation). 11. Management and mentoring of the supplier (“Sub-Vendor”) network. 12. Periodic rate card reviews to align job categories with market wage rates. 13. Provision, and configuration of a VMS to automate and support the IT staff augmentation and SOW Project lifecycle and to provide standard and customized reports, as mutually agreed upon by the Contract Administrator and Provider, to the Department on a timely basis. 14. Provide education training sessions to State staff and Sub-Vendors on VMS capabilities and processesprocesses and validate such training was effective. Validation should be confirmed with the State staff that training was effective and there is no additional training needed. 15. Maintain a web portal for the State of Maine’s MSP Program. The State and Provider will mutually agree on items to be posted on the portal. The web portal would include items staff augmentation process, current rate card, listing of job descriptions, job posting form, statement of work process & templates, process documents, quarterly business reviews, training material, and other templates.