Initial Telephone Response Sample Clauses
The Initial Telephone Response clause requires a party to promptly respond to inquiries or notifications via telephone at the outset of a process or upon receiving a request. Typically, this clause sets a specific timeframe within which the initial call must be made, such as within 24 or 48 hours of receiving notice, and may outline who is responsible for making the call and what information should be communicated. Its core practical function is to ensure timely communication and facilitate swift action or coordination between parties, thereby reducing delays and misunderstandings at the beginning of a matter.
Initial Telephone Response. If Philips receives a Customer request for service Monday through Friday between 8:00 AM and 5:00 PM local time, excluding Philips observed holidays, then Philips will make reasonable efforts to make an initial response within one hour from the receipt of the request. Otherwise, Philips will respond within two hours of the receipt of the original message.