Common use of Initial Call Resolution for Covered California Expectation Clause in Contracts

Initial Call Resolution for Covered California Expectation. 85% of enrollee issues will be resolved within one (1) business day of receipt of the issue. 6.23.75% of total performance penalty at risk available as a potential credit towards Contractor’s performance penalties. Performance Level: <85%: 6.23.755% performance credit. 85- 95%: no credit. >95%: 6.23.75% reduction in performance credit.

Initial Call Resolution for Covered California Expectation. 85% of enrollee issues will be resolved within one (1) business day of receipt of the issue. 6.23.753.75% of total performance penalty at risk available as a potential credit towards Contractor’s performance penalties. Performance Level: <85%: 6.23.7553.755% performance credit. 85- 95%: no credit. >95%: 6.23.753.75% reduction in performance credit.

Initial Call Resolution for Covered California Expectation. 85% of enrollee issues will be resolved within one (1) business day of receipt of the issueissue was received. 6.23.756.25% of total performance penalty at risk available as a potential credit towards Contractor’s performance penaltiesrisk. Performance Level: <85%: 6.23.7556.25% performance creditpenalty. 85- 95%: no creditpenalty. >95%: 6.23.756.25% reduction in performance credit.. 4.4

Initial Call Resolution for Covered California Expectation. 85% of enrollee issues will be resolved within one (1) business day of receipt of the issueissue was received. 6.23.756.25% of total performance penalty at risk available as a potential credit towards Contractor’s performance penaltiesrisk. Performance Level: <85%: 6.23.7556.25% performance creditpenalty. 85- 95%: no creditpenalty. >95%: 6.23.756.25% reduction in performance credit.

Initial Call Resolution for Covered California Expectation. 85% of enrollee Enrollee issues will be resolved within one (1) business day of receipt of the issue. 6.23.753.75% of total performance penalty at risk available as a potential credit towards Contractor’s performance penalties. Performance Level: <85%: 6.23.7553.75% performance credit. 85- 95%: no credit. >95%: 6.23.753.75% reduction in performance credit.

Initial Call Resolution for Covered California Expectation. 85% of enrollee Enrollee issues will be resolved within one (1) business day of receipt of the issue. 6.23.75% of total performance penalty at risk available as a potential credit towards Contractor’s performance penalties. issue Performance Level: <85%: 6.23.7553.75% performance credit. 85- 95%: no credit. >95%: 6.23.753.75% reduction in performance credit.