Common use of Included Support Clause in Contracts

Included Support. During the Term, Insecure will provide e-mail and telephone developer support at no extra charge beyond the Annual Fee. This includes troubleshooting and fixing errors in Npcap and/or generating work-arounds, as well as providing advice relating to the use and implementation of Npcap in Covered Products. Custom programming other than fixing errors in Npcap is not included. E-mail to ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ is the preferred form of support, and Insecure may not have staff available at all times to take calls. Insecure will use commercially reasonable efforts to respond to any and all developer support requests within twenty-four (24) hours and to resolve the requests as quickly as possible.

Included Support. During the Term, Insecure will provide e-mail and telephone developer support at no extra charge beyond the Annual Fee. This includes troubleshooting and fixing errors in Npcap and/or generating work-work- arounds, as well as providing advice relating to the use and implementation of Npcap in Covered Products. Custom programming other than fixing errors in Npcap is not included. E-mail to ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ is the preferred form of support, and Insecure may not have staff available at all times to take calls. Insecure will use commercially reasonable efforts to respond to any and all developer support requests within twenty-four (24) hours and to resolve the requests as quickly as possible.