SYSTEM HOSTING Clause Samples

SYSTEM HOSTING. The Contractor shall provide system hosting in a DoD-approved hosting environment with minimal dependencies on entities outside the Contractor’s team. The environment shall support mature Infrastructure as a Service & Software as a Service capabilities for the Contractor and Government technical teams. The hosting environment must be agile, responsive, and easy to reconfigure server, network, and environment specs. Authorized Cloud Service Providers through the Federal Risk and Authorization Management Program (FedRAMP) are approved provided they prove the ability to meet all applicable Army and DoD Information Assurance and Information Technology regulations, standards, policies, and best practices and enable the MDMS to maintain its RMF accreditation.

SYSTEM HOSTING. 6.1 If the Supported Software is hosted by You under separate third part support agreement, You shall be responsible for all aspects of the System Hosting. You shall take all reasonable steps required to resolve problems affecting, or likely to affect the Service, which are the result of any faults, errors or deficiencies in the System. We shall have no liability for unavailability of the Service due to problems with the System.

SYSTEM HOSTING. 7.1 The Service Provider utilises a Microsoft Azure cloud server environment. 7.2 The services provided under this agreement shall be hosted primarily within the United Kingdom (UK) regions. The primary hosting region shall be UK South, located in data centres situated in London. In the event of a failover, services shall be transitioned to the UK West region, located in Wales. 7.3 All disaster recovery procedures shall be initiated and executed within UK regions. 7.4 Full backups for databases are performed every night at midnight. 7.5 The Service Provider shall maintain backups according to the following retention schedule: Daily backups shall be retained for a period of 14 days. Monthly backups shall be retained for a period of one month.

SYSTEM HOSTING. 7.1 The Service Provider utilises a cloud server environment provided by Rackspace (▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇.▇▇). The Service Level Agreement with Rackspace is annexed to this Agreement as Schedule 7.

SYSTEM HOSTING. Clever Devices hosted solutions provide the following: Managed Services Clever Devices will provide system administration and troubleshooting, apply system patches, manage data backup and retention, maintain network uptime, guarantee that the software application and the server will be up and running, and respond to configuration issues quickly and correctly. High Availability VMware virtualization will provide high availability across the County’s entire virtualized IT environment. Bandwidth Dedicated servers come with a specific amount of included bandwidth, and additional bandwidth is available at pre-paid rates. The hosted solutions provide enough bandwidth to support the County’s IT environment and ensure optimal performance and availability. Backups Daily server snapshots and database backups are performed and stored offsite. Scalability The hosting solutions provide the capacity to run the County’s solution and scalability to support future growth. Above Hosting Pricing is based on 80 buses. Any changes to that will reflect into change in the pricing.