Included Support. During the Term, Insecure will provide e-mail and telephone developer support at no extra charge beyond the Annual Fee. This includes troubleshooting and fixing errors in Npcap and/or generating work-arounds, as well as providing advice relating to the use and implementation of Npcap in Covered Products. Custom programming other than fixing errors in Npcap is not included. E-mail to xxxxxxx@xxxx.xxx is the preferred form of support, and Insecure may not have staff available at all times to take calls. Insecure will use commercially reasonable efforts to respond to any and all developer support requests within twenty-four (24) hours and to resolve the requests as quickly as possible.
Included Support. Support services include the detection and correction of software errors and the implementation of all PbK program changes, updates and upgrades. Xxxxxx Solutions shall respond to the inquiries regarding the use and functionality of the solution as issues are encountered by Authorized Users. Support to users will be provided through the remote support tool installed on the end user’s computer. This tool was installed at the time of go-live allowing Karpel to provide the needed support to meet the service level agreement. If this access is not allowed support will be delayed and the service level agreement (severity levels) are no longer in place.
Included Support. During the Term, NSL will provide e-mail and telephone developer support at no extra charge beyond the Annual Fee. This includes troubleshooting and fixing errors in Npcap and/or generating work-arounds, as well as providing advice relating to the use and implementation of Npcap in Covered Products. Custom programming other than fixing errors in Npcap is not included. E-mail to xxxxxxx@xxxx.xxx is the preferred form of support, and NSL may not have staff available at all times to take calls. NSL will use commercially reasonable efforts to respond to any and all developer support requests within twenty-four (24) hours and to resolve the requests as quickly as possible.
Included Support. During the Maintenance Term, Insecure will provide e-mail and telephone developer support (“Support”). This includes troubleshooting and fixing errors in Nmap Technology and/or generating work-arounds, as well as providing advice relating to the use and implementation of Nmap Technology in Covered Products. Custom programming other than to fix errors in Nmap Technology is not included. E-mail to xxxxxxx@xxxx.xxx is the preferred form of support, and Insecure may not have staff available at all times to take calls. Insecure will use commercially reasonable efforts to respond to any and all developer support requests within twenty-four (24) hours and to resolve the requests as quickly as possible.
Included Support. During the Maintenance Period, Insecure will provide e-mail and telephone developer support at no extra charge beyond the Initial or Annual Maintenance Fee (for Perpetual License) or the Annual Fee for Annual Term Licenses. This includes troubleshooting and fixing errors in Npcap and/or generating work-arounds, as well as providing advice relating to the use and implementation of Npcap in Licensed Product. Custom programming other than fixing errors in Npcap is not included. E-mail to xxxxxxx@xxxx.xxx is the preferred form of support, and Insecure may not have staff available at all times to take calls. Insecure will use commercially reasonable efforts to respond to any and all developer support requests within twenty-four (24) hours and to resolve the requests as quickly as possible.
Included Support. ICG will provide remote technical support for the Service exclusively by e-mail and phone (“Support”) for eight (8) hours per Business Day between 8:00 AM and 5:00 PM EST (“Business Hours”). All Support inquiries must be communicated to ICG via one of the following (“ICG Support System”): E-mail: xxxxxxx@xxxx.xxx Phone: 000-000-0000 Phone (toll-free): 000-000-0000
Included Support. Supplier shall, where expressly stated as “included” in the Solution, provide You with Supplier’s standard customer support services in accordance with the terms of the SLA applicable to the Solution purchased. Supplier may amend the SLA in its sole and absolute discretion from time to time. You may purchase enhanced support services separately upon request.
Included Support. Support services include the detection and correction of errors and the implementation of all changes, updates and upgrades. Xxxxxx Solutions shall respond to the inquiries regarding the use and functionality of the module as issues are encountered by Authorized Users. Support services DO NOT include the troubleshooting and correction of network, connectivity, server or computer issues outside or beyond the module that may affect the functioning and/or state of the module.
Included Support. During the Maintenance Period, NSL will provide e-mail and telephone developer support at no extra charge beyond the Initial or Annual Maintenance Fee (for Perpetual License) or the Fixed Term Fee for Fixed Term Licenses. This includes troubleshooting and fixing errors in Nmap and/or generating work-arounds, as well as providing advice relating to the use and implementation of Nmap in Licensed Product. Custom programming other than fixing errors in Nmap is not included. E-mail to xxxxxxx@xxxx.xxx is the preferred form of support, and NSL may not have staff available at all times to take calls. NSL will use commercially reasonable efforts to respond to any and all developer support requests within twenty-four (24) hours and to resolve the requests as quickly as possible.
Included Support. 1.3.1 RESPONSE CENTER SUPPORT. OPEN SKIES will include at no additional charge, English speaking, 24 hours a day and 7 days a week Response Center support via email, an Internet application or by telephone. This support is subject to the following levels:
