HOW DOES IT WORK. After the roof is inspected by THWS and approved for the pre-paid deductible program, the homeowner pre-pays their current roofing deductible. (Often 1% of the replacement cost for which the house is insured) plus one dollar. (If, after the initial inspection and before the warranty is issued, if THWS determines that repairs are necessary to bring the roof up to acceptable standards, THWS will add the cost of the repair to the deductible initial payment) THWS will then make any necessary repairs and issue the warranty upon payment in full. For real estate transactions, this can be paid at closing by either the seller or buyer and warranty will be issued in the buyer's name immediately after closing. This gives the homeowner a transferrable warranty on their roof which covers leak repairs only. Once the prepaid deductible program is approved and the warranty is issued, the roof will be 100% warrantied by THWS. Only new leaks that occur at least 60 days after the effective date of the warranty will be covered. Under no circumstances will older damage or leaks within the first 60 days of the warranty will be covered. Moving forward, THWS will inspect the roof annually or as needed, as well as after any significant storm, and any non-storm related repairs will be covered 100%. If, during an inspection or after any covered repair, it is determined that a claim for wind or hail damage should be filed with your insurance company, THWS will notify the customer that the roof needs to be replaced for wind and hail damage. The current homeowner will be responsible for filing a claim with the current insurance company. THWS can assist in filing the claim. THWS or its assignee will meet the insurance adjuster and THWS will make a note of all covered damage to the home, including, but not limited to roof, gutters, screens, skylights, windows, fence, pergolas, pool equipment, metal roofs, carports, sheds, etc. Once the damage is assessed and the insurance paperwork is issued, THWS will apply the pre-paid deductible to the current homeowner's deductible and all work will be completed per the insurance paperwork by THWS approved contractors. In the event that the actual deductible for a claim is more than the pre-paid amount, THWS will apply 100% of the amount paid toward the actual deductible and homeowner will be responsible for the difference. In the event that the actual deductible is less than the amount paid toward the deductible, THWS will refund the difference or apply the amount towards upgrades for the construction project. Once the claim is approved and the deductible is applied to the claim, THWS or its assignee will complete all repairs approved by the insurance company. From that point, the homeowner will receive a lifetime roof warranty from THWS at no cost. *Under the roof warranty, any repairs deemed necessary by TWHS will be covered 100%. In the event of a leak while the warranty is in effect, TWHS will pay to make the necessary repairs for any roof leak. Covered leaks will be those related to water intrusion due to a deficiency in the shingles or flashing. Leaks related to windows, siding, brick/mortar, falling trees/limbs, broken skylights, gutters, windblown rain, or any other non-roof related leak will not be covered but will be eligible for repairs "at cost". If there is interior damage is created by a "storm created opening", THWS may recommend that the homeowner file an insurance claim with the current homeowner’s insurance. If any other contractor inspects the roof, performs any repairs, or installs any component on the roof without the written consent of THWS, the roof warranty will be null and void. In the event that the warranty is null and void due to the above, the prepaid deductible can still be applied to an insurance claim if filed with the cooperation of THWS using THWS approved contractors to complete the work. If a satellite or other component is to be installed on the roof, please contact THWS prior to installation so that we may ensure the installation does not void the warranty.
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