Hotline. The Supplier shall provide a Danish hotline support for the system for 2 (two) years after Delivery. The hotline shall include: - Danish mail and/or phone support between 9 am to 15 pm GMT+1 on Working Days. - Receipt for inquiry within 1 (one) hour. - Response to inquiry within 48 (forty eight) hours of the receipt. The Supplier also shall provide a Danish hyper care hotline support for the system for 3 (three) months after Delivery. The hyper care hotline shall include: - Danish mail and/or phone support between 9 am to 15 pm GMT+1 on Working Days. - Receipt for inquiry within ½ (half) an hour. - Response to inquiry within 4 (four) hours of the receipt.
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Sources: Acquisition Contract, Acquisition Contract