Common use of Hotline Clause in Contracts

Hotline. The Provider will set up a customer service hotline available Monday through Friday, 9 AM to 5 PM, Eastern Standard Time. The hotline will process the Customer's inquiries regarding the technical requirements and conditions for use of the telecommunications Services offered, as well as specific functional aspects. The hotline will not provide Services in connection with the use of non-approved environments (particularly uncommon PCs, operating systems and internet browsers). Acceptance and Processing of Inquiries In making inquiries to the hotline, the Customer will make use of forms made available by the Provider, if any. The hotline accepts such inquiries by e-mail during the Provider's normal business hours. Those are Monday through Friday, 9 AM to 5 PM, Eastern Standard Time. The Customer has no claim to process of his or her inquiry by the Provider within a certain period of time. The hotline will assess proper inquiries in the course of ordinary business and answer them to the extent possible. The hotline may answer inquiries by referring to the documentation available to the Customer and other educational material, particularly the online help and "FAQ“ (list of frequently asked questions on the website of Phonesty).