Hosted Services Availability Sample Clauses
Hosted Services Availability. Service Provider will use all reasonable efforts to reach the targeted Availability Rate (calculated as set out below) of 99.8% per calendar quarter for Production environments. The Availability Rate is calculated as a percentage of total hours of availability for such quarter, excluding periods that the Services are unavailable due to Excluded Events. For the purposes of this section “availability” shall mean the ability to access and use the Hosted Services. Ta = Number of hours service is unavailable per calendar quarter during Service Availability Hours Tq = Total number of service hours per calendar quarter during Service Availability Hours Availability Rate [%] = !( − × ' An “Excluded Event ” is one of the following events which results in services being unavailable: (a) network, Internet or telecommunications problems outside of Service Provider’s control; (b) failure of Customer’s hardware and/or software;
(c) any scheduled, negotiated or emergency maintenance period; (d) problems with Customer’s networks, including LANS, WANS, connectivity to the Hosted Services or any failure of such networks to conform to any capacity requirements; (e) Scheduled and Mandatory Maintenance (as defined below); or (f) network intrusions, denial of service attacks to the extent that these have not been caused by Service Provider’s failure to implement technical and organisational measures against these risks in accordance with good industry practice, or any force majeure events; (g) service interruption linked to scheduled or unscheduled downtimes for Interbank Networks such as (this list is not exhaustive) BACS, SWIFT, SIC, euroSIC, SECOM, Telekurs; (h) service interruption linked to scheduled or unscheduled downtimes at the third party service providers (e.g. datacentres); (i) crisis events such as fire, flooding, pandemic as listed in the Business Continuity Plan; (j) Customer exceeds the authorised daily volume limits or the concurrent users limit, as defined in the Agreement. The Hosted Services are accessible 24*7*365 except for internal maintenance windows (Hosted Services maintenance) and external maintenance windows (Interbank Network maintenance).
Hosted Services Availability. 3.1 Gexcon will use commercially reasonable endeavours to ensure that the Hosted Services are Available on a continuing basis, except for any time during which planned maintenance (including planned maintenance carried out by any third-party hosting provider) is scheduled to occur.
3.2 If an individual Hosted Service is not Available (as measured by Gexcon), the Customer shall be entitled to claim a reduction in the Fees for the Hosted Services (calculated on an individual Hosted Service basis) in accordance with the table below. Any claim for a reduction in Fees must be raised by the Customer to Gexcon in writing within 30 days of the end of the month to which the claim relates. Availability of the specific Hosted Service Reduction in the Monthly Fee for the impacted Hosted Service Available for more than 90% (inclusive) of the Service Hours No reduction Available for less than 90% but more than 80% (inclusive) of the Service Hours 25% of the Monthly Fees Available for less than 80% but more than 70% (inclusive) of the Service Hours 50% of the Monthly Fee Available for less than 70% of the Service Hours 100% reduction in the Monthly Fee And for the purposes of this paragraph 3 of this Schedule 3:
Hosted Services Availability. The Provider shall ensure that the uptime for the Hosted Services is at least 99.5% during each calendar month.
Hosted Services Availability. The Company shall use all reasonable endeavours to make the Subscription Services available twenty-four (24) hours a day, seven (7) days a week exclusive of the following:
(i) in respect of planned system enhancements, upgrades, updates and preventative maintenance, which shall be notified in advance via in service messaging (UK time zone):
a. for PTX Connect and PTX Invoice Automation between 07:30 – 09:00 hours on Saturday, 00:00 – 08:00 hours on Sunday and 06:30 - 07:30 hours on Tuesday and Thursday; and b. for all other PTX services between 00:00 – 08:00 hours on Saturday and Sunday and 04:00 – 07:30 hours on Tuesday and Thursday; and
(ii) in respect of unplanned system maintenance for essential or emergency work to maintain availability and/or security of the Subscription Services, which will be notified in advance wherever reasonably possible. Bacs Submission. Where the Customer has acquired “PTX Bacs Indirect Submission” and/or “PTX FPS Indirect Submission” as specified in an Order Agreement, then related Transactions received from the Customer for same day submission to Bacs via the Subscription Services must be received by the Company no later than 21.55pm each weekday, excluding UK public holidays. Bacs Input reports that such Transactions have been received by Bacs should be available to be downloaded by Customer directly from the Bacs Payment Schemes Limited website. . The Customer is responsible for downloading and actioning any Bacs reports (including but not limited to: AWACS, ARUCS, ARUDD, ADDACS, DDIC, AUDDIS, Input, Withdrawal and Arrival reports) from the Bacs Payment Schemes Limited website. The Company accepts no liability for the content or availability of such reports, or the Bacs network.
Hosted Services Availability. 4.1 The Supplier shall manage, operate and maintain the Software instance dedicated for the Customer on the IaaS for remote electronic access and use by Customer and its Authorised Users twenty-four (24) hours per day, seven (7) days per week every day of the year, save for:
4.1.1 scheduled outages of the Hosted Services which shall occur at times mutually agreed between Supplier and Customer (Scheduled Downtime);
4.1.2 circumstances beyond Supplier’s reasonable control, including Customer’s or any Authorised User’s misuse of the Hosted Services, or use of the Hosted Services other than in compliance with the express terms of this Agreement or the terms and conditions of the Hosted Service Provider;
4.1.3 any suspension or termination of Customer’s or any Authorised User’s access to or use of the Hosted Services as permitted in this Agreement; or
4.1.4 any suspension or termination imposed by the Hosted Service Provider.
4.2 The Hosted Services includes regular data backups in line with the Hosted Service Provider’s terms and conditions. Backup data is stored in a geo-replicated storage which maintains three copies of Customer Data across a local Hosted Service Provider data center. In the event of down-time, Customer Data can be restored to a copy from one-day prior. [Supplier’s sole liability in the event of any loss of, damage or corruption of Customer Data shall be to restore the Customer Data to the last good copy available of back-up data available to the Supplier.] Customer may at its option maintain regular data backups or redundant data archives.
4.3 Supplier shall use Reasonable Endeavours to: i) perform routine maintenance of the Hosted Services during Scheduled Downtime only; and ii) provide Customer with at least twenty-four (24) hours prior notice of all scheduled outages of the Hosted Services.