Common use of Hearing Levels Clause in Contracts

Hearing Levels. A. Informal Step 1 - When a cause for complaint occurs, the affected employee shall request a meeting with their immediate supervisor within 20 days of the date that the alleged violation occurred or the grievant had knowledge or should have had knowledge, whichever is later, in an effort to resolve the complaint. Such meeting shall take place within ten (10) days of the request. The Association may be notified and a representative thereof present with the employee at such meeting. The immediate supervisor shall have five (5) work days after the informal meeting to respond verbally to the complaint. If the response to the Informal Action is unacceptable to the complainant, the formal procedure may be initiated. Upon mutual agreement of the employee and immediate supervisor, the grievance process may commence at step 2 and step 1 be waived; the written grievance shall be filed within the 20 days specified herein.