Common use of Hardware Replacement Clause in Contracts

Hardware Replacement. If advance replacement of a defective Product is included in the applicable Support Description, Customer must return the defective Product according to Vendor’s then-current return-material authorization process to the location designated by Vendor and within the time period specified by Vendor (or within 30 days of the date on which the replacement Product is shipped, if no time period is specified). Hardware returns that are improperly packaged or do not include the required information (including RMA number) maybe refused and returned to the Customer at its expense. Vendor may invoice Customer for the then-current list price of any Product not returned to Vendor within the required time. Customer is responsible for removing all information and data that Customer has stored on any memory, including but not limited to hard disk drives and solid state drives (“drives”) before Customer returns the drives for repair or replacement. Customer is responsible for ensuring that it removes any kind of removable media (e.g., tapes) prior to returning any drives. Vendor may utilize new or refurbished parts to replace hardware. Refurbished parts will be “like new” according to standards set by Vendor.

Hardware Replacement. If advance replacement of a defective Product is included in the applicable Support Description, Customer must return the defective Product according to Vendor’s then-then- current return-material authorization process to the location designated by Vendor and within the time period specified by Vendor (or within 30 days of the date on which the replacement Product is shipped, if no time period is specified). Hardware returns that are improperly packaged or do not include the required information (including RMA number) maybe refused and returned to the Customer at its expense. Vendor may invoice Customer for the then-current list price of any Product not returned to Vendor within the required time. Customer is responsible for removing all information and data that Customer has stored on any memory, including but not limited to hard disk drives and solid state drives (“drives”) before Customer returns the drives for repair or replacement. Customer is responsible for ensuring that it removes any kind of removable media (e.g., tapes) prior to returning any drives. Vendor may utilize new or refurbished parts to replace hardware. Refurbished parts will be “like new” according to standards set by Vendor.