Goals. Goals define availability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service credit.
Appears in 103 contracts
Samples: Point VPN Tunnel Service Agreement, Access T1 Service Agreement, Hosted Faxing Service Agreement
Goals. Goals define availabilityav ailability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service Serv ice credit.
Appears in 3 contracts
Samples: Managed Backup and Recovery Service Agreement, Power Cloud Service Agreement, Software –Vmware VSPP Service Agreement
