Goals. Goals define availability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service credit.
Appears in 100 contracts
Samples: Access Meshed Ip Wan Service Agreement, Hosting Services Virtual Service Agreement, Pots Lines Service Agreement
Goals. Goals define availabilityav ailability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service Serv ice credit.
Appears in 3 contracts
Samples: Software –Vmware VSPP Service Agreement, Power Cloud Service Agreement, Managed Backup and Recovery Service Agreement
