Common use of FRANCHISEE’S Office Clause in Contracts

FRANCHISEE’S Office. The FRANCHISEE shall maintain an office within Sonoma County that provides a toll-free telephone access to residents and businesses of the TOWN and is staffed by trained and experienced Customer Service Representatives (“CSR’s”). Such office shall be equipped with sufficient telephones that all Collection Service related calls received during normal business hours are answered by an employee within five (5) rings, and shall have responsible persons in charge during Collection hours and shall be open during such normal business hours, 8:00 a.m. to 6:00 p.m. on all Work Days. The FRANCHISEE shall provide either a telephone answering service or mechanical device to receive Service Recipient inquiries during those times when the office is closed. Calls received after normal business hours shall be returned and addressed the next Work Day morning.