Feedback and Support Sample Clauses

The Feedback and Support clause outlines the mechanisms by which parties can provide feedback and request assistance related to the agreement or the services provided. Typically, it specifies the channels for submitting feedback, such as email or support portals, and may set expectations for response times or escalation procedures. This clause ensures that users have a clear process for raising concerns or seeking help, thereby promoting effective communication and timely resolution of issues.
Feedback and Support. Licensee agrees to provide any information, comments, problem reports, enhancement requests and suggestions regarding the performance of the SDK (collectively, “Feedback”) via any public or private support mechanism, forum or process otherwise indicated by Avaya. Avaya monitors applicable mechanisms, forums, or processes but is under no obligation to implement any of Feedback, or be required to respond to any questions asked via the applicable mechanism, forum, or process. Licensee hereby assigns to Avaya all right, title, and interest in and to Feedback provided to Avaya.
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Feedback and Support. Licensee agrees to provide any comments and suggestions regarding the performance of the SDK (a) if applicable, on the developer forum of the DevConnect Program on ▇▇▇.▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇; or (b) via the process otherwise indicated by Avaya with respect to the SDK. Avaya agrees to monitor the applicable forum but is under no obligation to implement any of the suggestions and/or proposals, or be required to respond to any questions asked in the forum. Self-support tools are available via the Avaya DevConnect program’s portal and requires self registration. Licensee hereby assigns to Avaya all right, title, and interest in and to Feedback provided to Avaya.
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Feedback and Support. If Customer contacts Company for support, or provide company feedback, Company may collect Customer name and email address as well as any other content included in Customer feedback or requests for support so that Company may send Customer a reply. If Customer contacts Company for support, Company may collect and store certain technical diagnostic data. Customer hereby agrees to the collection and storage of such information.
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Feedback and Support. If you contact ▇▇▇▇▇.▇▇ for support, or provide Us feedback, We may collect your name and email address as well as any other content within your feedback or request for support for the purposes of sending You a reply. If You contact Us for support, we collect and store certain technical diagnostic data, (e.g. your phone or device model) in order that We may assist You better. You hereby agree to the collection and storage of such information for such purposes.
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Feedback and Support. 3.1. Feedback ▇▇▇▇▇▇▇ welcomes Licensee's voluntary comments, suggestions and other communications about the Software ("Feedback"). Feedback includes accounting of bugs, timing, issues, workarounds, and bug fixes, as well as any suggestions for features or enhancements. ▇▇▇▇▇▇▇ will own all such Feedback and be able to use the Feedback in any manner, and Licensee hereby assign to Kineviz all rights to Feedback Licensee provide to Kineviz. 3.2. Support Kineviz will make reasonable efforts to provide Licensee with the support services expressly described in the support services description at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/graphxr-support (“Support Services”), as modified from time to time, subject to the conditions stated in such support service description. Except for the Support Services, this Agreement does not require Kineviz to provide Licensee with any installation, training, technical assistance, consulting services, or other services of any kind. At its sole discretion, Kineviz may provide periodic updates to the Software, which may include bug fixes, new features and/or enhancements. Licensee may report Software bugs and errors by email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇.
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Feedback and Support 
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Related to Feedback and Support

  • Services and Support In consideration of (and subject to) payment of the fees and marketing obligations listed herein and on the applicable Order Form (the “Fees”) and subject to full compliance with all the terms and conditions of this Agreement, Service Provider will use reasonable commercial efforts to provide Customer the Services selected in the Order Form and the applicable General Service Level Support Terms identified in Exhibit A. As part of the registration process, Customer will identify an administrative user name and password for Customer’s Service Provider account (the “Account”). Customer may use the administrative user name and password to create standard users (each with a user password) up to the maximum number permitted in the Order Form. Service Provider reserves the right to refuse registration of, or cancel passwords it deems inappropriate. By entering into this Agreement and using the Service, ▇▇▇▇▇▇▇▇ accepts and agrees to be bound by the Service Provider’s terms of service and privacy policies listed on Service Provider’s website.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing ▇▇▇▇▇ ▇ and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for ▇▇▇▇▇ ▇ support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion. 2. SurgiVision shall be responsible for providing service and support to customers in the United States for ClearPoint Products sold in the MR Guided Stereotactic Placement Field of Use; provided, however, that SurgiVision shall be responsible for attending only the initial clinical cases using the ClearPoint Products (to the extent attendance is requested by the customer). For the avoidance of any doubt, the foregoing obligation does not apply to Integrated Products. To the extent Brainlab has a service package with the end user customer that covers ClearPoint Products (not including Integrated Products), SurgiVision shall be entitled to reasonable compensation from Brainlab under such arrangement in an amount to be agreed. 3. SurgiVision shall provide training on the ClearPoint Products, including joint attendance of SurgiVision and Brainlab personnel in initial clinical cases in the applicable region, to Brainlab personnel to enable Brainlab personnel to provide service and support to customers outside of the United States.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process: 3.1 perform our maintenance and support obligations in a professional, good, and workmanlike manner, consistent with industry standards, to resolve Defects in the Tyler Software (limited to the then-current version and the immediately prior version); provided, however, that if you modify the Tyler Software without our consent, our obligation to provide maintenance and support services on and warrant the Tyler Software will be void; 3.2 provide telephone support during our established support hours; 3.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and Third Party Software, if any, in order to provide maintenance and support services; 3.4 provide you with a copy of all major and minor releases to the Tyler Software (including updates and enhancements) that we make generally available without additional charge to customers who have a maintenance and support agreement in effect; and 3.5 provide non-Defect resolution support of prior releases of the Tyler Software in accordance with our then-current release life cycle policy.

  • Training and Support Licensor shall offer installation support to the Licensee and each of the Members, including assisting with the implementation of any Licensor software. Licensor will provide appropriate training to Licensee and Member staff relating to the use of the Licensed Materials and any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee and Members in use of the Licensed Materials, including providing help files and other appropriate user documentation in connection with the use of and access to Licensed Materials. Licensor will, at a minimum, make its personnel available by email, telephone or via the Web, or in person during Licensor’s regular business hours, Monday through Friday, for training and user access support.