Fault Reporting Procedures Sample Clauses
The Fault Reporting Procedures clause establishes the process by which parties must notify each other of any faults, defects, or issues that arise during the performance of a contract. Typically, this clause outlines the required method of reporting, such as written notice, the timeframe within which faults must be reported, and the information that should be included in the report. By providing a clear and standardized approach to fault notification, this clause ensures timely communication and resolution of problems, minimizing disruptions and helping to allocate responsibility for addressing defects.
Fault Reporting Procedures. Both the Requesting Operator and the Providing Operator shall operate a fault reporting point to deal with faults or service problems relating to Blockwiring. The Requesting Operator shall receive and handle all fault reports from its Customer and shall perform the necessary fault localization. If faults are found residing in the Providing Operator’s Blockwiring section, the Requesting Operator shall notify the Providing Operator via the nominated fault reporting point, giving the following details. circuit identity address information fault symptoms time of occurrence suspected faulty section any other information which the Requesting Operator considered useful to the Providing Operator for rectifying the faults The Providing Operator and the Requesting Operator shall exchange a unique fault reference number for each fault reported and that number shall be used at all times when referring to that particular fault case.
Fault Reporting Procedures. (a) Bering and the Customer will identify contact personnel within the Customer organisation. These personnel are also entered on to the Bering support system. When an issue is raised, it should be the Customer contact who initiates it. Should further details from or updates to the Customer be required, then this may well be to a different Customer user, but the initial contact should be made via a recognised contact.
(b) Once the call has been resolved, the Customer will be notified by ▇▇▇▇▇▇.
Fault Reporting Procedures. 4.1.1 Vendor shall provide MCI with access 7x24 to Vendor’s TAC pursuant to MCI’s requirements. In the event that a fault is found by MCI and requires escalation to Vendor, MCI shall register the fault with Vendor, who shall allocate a unique trouble ticket number for the purpose of tracking of fault at a later time. Vendor shall provide telephone assistance through knowledgeable, experienced staff who shall perform detailed fault analysis of the problem related to the provided Products, and use their expertise in fault localization to provide recommendations on resolution to MCI or apply corrections to resolve a reported problem under advice to MCI.
Fault Reporting Procedures. (a) ▇▇▇▇▇▇ and the Customer will identify contact personnel within the Customer organisation. These personnel are also entered on to the ▇▇▇▇▇▇ support system. When a call is made, it should be the Customer contact who initiates it. Should further details from or updates to the Customer be required, then this may well be to a different Customer user, but the initial contact should be made via a recognised contact.
(b) Once the call has been resolved, the Customer will be notified by the ▇▇▇▇▇▇.
Fault Reporting Procedures. The Customer shall report any fault to the Intelsat Video Operations Center at the following number, available 24 hours a day, 7 days a week: Phone: +▇.▇▇▇.▇▇▇.▇▇▇▇ Toll-free: +▇.▇▇▇.▇▇▇.▇▇▇▇ (toll free only from the US and Canada)