Enterprise. (i) It is the intention of the parties to create a flexible Agreement in which employers can increase the overall efficiency and effectiveness of local government services. (ii) Employers should consider the development of enterprise key performance indicators which are specific to local needs. (iii) Where the employer develops enterprise key performance indicators regard shall be had to the following: a) measurement of the manner and process by which services are provided; and b) measurement of both qualitative and quantitative aspects of service provision e.g. community satisfaction, timeliness, service quality, output and cost data. (iv) Employers shall discuss enterprise key performance indicators relating to human resources activities and/or job redesign with the consultative committee. (v) Employee(s) or the employer may seek assistance from the appropriate Union or Association in developing and implementing enterprise key performance indicators.
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Sources: Enterprise Agreement, Enterprise Agreement, Enterprise Agreement