Common use of End User Training Clause in Contracts

End User Training. If requested, SUPPLIER will provide training classes to End Users at SUPPLIER's current rates, including reasonable travel and expenses. SUPPLIER will provide reproducible training materials and instruction so that LUCENT may, at its option, conduct End User training courses. At LUCENT's request, SUPPLIER shall also provide an optional "train the trainer" program to allow LUCENT to be able to conduct training sessions that will educate its personnel about the 2C 49 EXHIBIT D TECHNICAL SUPPORT Unless otherwise specified herein, all defined terms used in this Exhibit shall have the same meanings as described in the Agreement. This Exhibit applies to Support to be provided by SUPPLIER during the Warranty period as defined in the Agreement and during the term of any Maintenance Agreement between an End User and SUPPLIER. SUPPLIER acknowledges and agrees that LUCENT is currently assessing its role in the provision of Support for the PRODUCT to its End Users. As part of the initial implementation of this Agreement, SUPPLIER shall provide Support to all End Users during the warranty period and during the term of a Maintenance Agreement between SUPPLIER and the End User. SUPPLIER agrees to provide LUCENT's End Users that purchase a Maintenance Agreement Support in accordance with the terms and conditions contained in SUPPLIER's Maintenance Agreement including customer support Monday through Friday, 8:00 AM 5:00 PM eastern standard time, excluding SUPPLIER's company holidays. Extended Support is available from SUPPLIER and shall be negotiated by the parties. SUPPLIER agrees to commence negotiation of the transition of maintenance programs for the PRODUCT to LUCENT within 270 days from the effective date of this Agreement if LUCENT so requests. Such transition may include the provision of Leve▇ ▇ ▇▇▇/▇▇ ▇▇▇▇▇ ▇ ▇▇▇port as defined below directly to the End User. Level 1 and Level 2 are defined as: Level 1: Initial and primary contact for the End User. Able to understand and discuss and diagnose PRODUCT modules, components. Provide known and easily remedied problems. Forward calls which are considered more difficult to a senior technical support team member. Level 2: Provide problem isolation, gather appropriate documentation, perform problem recreation, search problem databases, provide a work-around solution. Forward calls which are considered more difficult to Supplier for further diagnosis and problem resolution. On a case-by case basis, if SUPPLIER and LUCENT agree to establish a prime/subcontractor relationship for the provision of Support to an End User, pricing for such prime/subcontractor relationship shall be mutually agreed between the parties.