DESCRIPTION OF PROPOSER’S SERVICE. IMPLEMENTATION EXPERIENCE Describe how the proposer has previously handled the specific requirements for the procurement of vehicles and personnel, training of personnel, transition of billing and fee collection services, determination of routes and operating procedures, delivery of containers, public education, and the preparation of procedures to ensure a smooth transition from one company to another and one type of service to another. Include descriptions of solutions to common problems that occur during implementation (e.g. inaccurate customer lists, lack of coordination of the removal and replacement of containers, service day changes, missed streets at the beginning of a contract, large number of customer calls in the beginning of the contract, etc.). Include descriptions of any other problems and solutions from previous initiations of contracts. Also, include a minimum of three references for jurisdictions for which the proposer has initiated a new collection contract and/or new collection services. Describe the number of multi-family and commercial accounts for each reference. List the problems that occurred during the implementation of the new contract and solutions implemented to solve the problems.
DESCRIPTION OF PROPOSER’S SERVICE. IMPLEMENTATION EXPERIENCE Describe how the proposer has previously handled the specific requirements for the procurement of vehicles and personnel, training of personnel, transition of billing and fee collection services, determination of routes and operating procedures, delivery of containers, public education, and the preparation of procedures to ensure a smooth transition from one company to another and one type of service to another. Include descriptions of solutions to common problems that occur during implementation (e.g. inaccurate customer lists, lack of coordination of the removal and replacement of portable toilets, service day changes, missed accounts at the beginning of a contract, large number of customer calls in the beginning of the contract, etc.). Include descriptions of any other problems and solutions from previous initiations of contracts. Also, include a minimum of three references for jurisdictions for which the proposer has initiated a new portable toilet rental contract and/or new portable toilet services. Describe the number of accounts for each reference. List the problems that occurred during the implementation of the new contract and solutions implemented to solve the problems.
