Common use of Customer Surveys Clause in Contracts

Customer Surveys. All customer survey instruments and collection processes shall be approved by University’s Contract Administrator prior to survey administration. Survey results shall be shared in writing with University, along with the survey instrument and data collection process used. Customer surveys shall be conducted by Vendor at least once each academic year, with results timed to inform the development of the following year’s Strategic Action Plan. University reserves the right to conduct independent surveys and the results of those surveys shall take precedence over Vendor’s customer surveys.