Common use of Customer Services Clause in Contracts

Customer Services. a) Borrower can visit the Service Branch during visiting hours of 10:00 am – 4:30 pm from Monday to Friday (Except Public Holidays). b) Borrower can contact our call centre at ▇▇▇▇▇▇▇▇▇▇▇ (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). c) Borrower can reach to Customer Service vide e-mail :- ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇/contact-us/home-loan/raise-a-request d) Indicative Timelines of common request servicing: i. Loan account statement – 3 working days from date of request ii. Photocopy of the title documents – 7 working days from date of request iii. Return of original documents on closure/transfer of loan – 15 working days from date of request iv. Issuance of loan foreclosure statement - 15 working days from date of request

Customer Services. a) i. Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 4:30 5:00 pm from Monday to Friday (Except Public Holidays). b) iii. Borrower can contact our call centre at reach to Customer Service vide e-mail: - ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇ (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). c) Borrower can reach to Customer Service vide e-mail :- ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇/contact-us/home-loan/raise-a-request. d) iv. Indicative Timelines of common request servicing:: - i. a) Loan account statement – 3 working days from date of request ii. Photocopy of the title documents – - 7 working days from date of request iii. Return b) Photocopy of original the title documents on closure/transfer of loan – 15 - 14 working days from date of request iv. Issuance c) Return of original documents on closure/ transfer of loan foreclosure statement - 15 – 14 working days from date of requestclosure.

Customer Services. a) i. Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 4:30 5:00 pm from Monday to Friday (Except Public Holidays). b) iii. Borrower can contact our call centre at reach to Customer Service vide e-mail: - ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇ (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). c) Borrower can reach to Customer Service vide e-mail :- ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇/contact-us/home-loan/raise-a-request. d) iv. Indicative Timelines of common request servicingservicing :- i. a) Loan account statement – 3 working days from date of request ii. Photocopy of the title documents – - 7 working days from date of request iii. Return b) Photocopy of original the title documents on closure/transfer of loan – 15 - 14 working days from date of request iv. Issuance c) Return of original documents on closure/ transfer of loan foreclosure statement - 15 – 14 working days from date of request

Customer Services. a) Borrower can visit the Service Branch during visiting hours of 10:00 am – 4:30 pm from Monday to Friday (Except Public Holidays). b) Borrower can contact our Borrowercan contactour call centre at ▇▇▇▇▇▇▇▇▇▇▇ (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Friday(Except Public Holidays). c) Borrower can reach to Customer Service vide e-mail online :- ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇/contact-us/home-loan/raise-a-request request d) Indicative Timelines of common request servicing: i. Loan account statement – 3 working days from date of request request ii. Photocopy of the title documents – 7 working days from date of request request iii. Return of original documents on closure/transfer of loan – 15 working days from date of request request iv. Issuance of loan foreclosure statement - 15 working days from date of request

Customer Services. a) Borrower can visit the Service Branch during visiting hours of 10:00 am – 4:30 pm from Monday to Friday (Except Public Holidays). b) Borrower can contact our Borrowercan contactour call centre at ▇▇▇▇▇▇▇▇▇▇▇ (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Friday(Except Public Holidays). c) Borrower can reach to Customer Service vide e-mail online :- ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇/contact-us/home-loan/raise-a-request d) Indicative Timelines of common request servicing: i. Loan account statement – 3 working days from date of request ii. Photocopy of the title documents – 7 working days from date of request iii. Return of original documents on closure/transfer of loan – 15 working days from date of request iv. Issuance of loan foreclosure statement - 15 working days from date of request