Common use of Customer Services Clause in Contracts

Customer Services. i. Visiting hours at the office: Monday to Friday - 10.00 A.M. to 5.00 P.M. Saturday* - 10.00 A.M. to 5.00 P.M. Lunch time - 1.30 P.M. to 2.00 P.M. *1st & 2nd Saturdays & All Sundays - Holiday ii. Details of the person to be contacted for customer service: Name of the Manager / Officer: iii. Procedure to obtain the following including time line therefor: 1) Loan account statement: Invariably on same day but not exceeding 3 working days. The statement of account will be issued to the customer once in a year at the specific request of customer without any charges. However, if the customer requests for additional copies/ duplicate certificates, the Company may at his discretion recover appropriate charges. 2) It is the borrower’s responsibility to register the correct postal address, E-mail ID, Telephone Number & Mobile Number and any other means of communication with the relevant branch of the Company and intimate any changes and get the same registered in the relevant branch. Proper acknowledgement of intimation of such changes shall be obtained from the branch by the borrower. 3) SMS alerts will be sent to the customers wherever there is delay in payment of instalments for which customers should registered their mobile number at the time of sanction and intimate branches in writing, whenever there are changes in their mobile number. 4) The Company shall treat the information relating to customers as strictly confidential and shall not share any information, unless required under law or permitted by the customer.