Common use of Customer Services Clause in Contracts

Customer Services. i. Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 5:00 pm from Monday to Friday (Except Public Holidays). iii. Borrower can reach to Customer Service vide e-mail: - ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. iv. Indicative Timelines of common request servicing: - a) Loan account statement - 7 working days from date of request b) Photocopy of the title documents - 14 working days from date of request c) Return of original documents on closure/ transfer of loan – 14 working days from date of closure.

Customer Services. i. a) Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 5:00 4:30 pm from Monday to Friday (Except Public Holidays). iii. b) Borrower can reach to Customer Service vide e-mail: - ▇▇▇▇▇▇@contact our call centre at ▇▇▇▇▇▇▇▇▇▇▇ (helpline) between 9:30 am – 6 pm from Monday to Friday (Except Public Holidays). c) Borrower can reach to Customer Service vide e-mail :- ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇./contact-us/home-loan/raise-a-request iv. d) Indicative Timelines of common request servicing: -: a) i. Loan account statement - – 3 working days from date of request ii. Photocopy of the title documents – 7 working days from date of request b) Photocopy iii. Return of the title original documents - 14 on closure/transfer of loan – 15 working days from date of request c) Return of original documents on closure/ transfer iv. Issuance of loan – 14 foreclosure statement - 15 working days from date of closure.request

Customer Services. i. Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 5:00 pm from Monday to Friday (Except Public Holidays). iii. Borrower can reach to Customer Service vide e-mail: - ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. iv. Indicative Timelines of common request servicing: servicing :- a) Loan account statement - 7 working days from date of request b) Photocopy of the title documents - 14 working days from date of request c) Return of original documents on closure/ transfer of loan – 14 working days from date of closure.request

Customer Services. i. a. Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. b. Borrower can contact to our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 5:00 pm from Monday to Friday (Except Public Holidays). iii. c. Borrower can reach to Customer Service vide e-mail: - ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. iv. d. Indicative Timelines of common request servicing: -: ai) Loan account statement - 7 working days from the date of request bii) Photocopy of the title documents - 14 working days from the date of request ciii) Return of original documents on closure/ transfer of loan – 14 21 working days from the date of closure.

Customer Services. i. Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 5:00 pm from Monday to Friday (Except Public Holidays). iii. Borrower can reach to Customer Service vide e-mail: - ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. iv. Indicative Timelines of common request servicing: - a) Loan account statement - 7 working days from date of request b) Photocopy of the title documents - 14 working days from date of request c) Return of original documents on closure/ transfer of loan – 14 working days from date of closure. d) In case of receipt of request from the borrower for transfer of borrowal account, the consent or otherwise i.e. objection of the HFC, if any, shall be conveyed within 21 days from the date of receipt of request.

Customer Services. i. Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – — 5:00 pm from Monday to Friday (Except Public Holidays). iii. Borrower can reach to Customer Service vide e-mail: - ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. iv. Indicative Timelines of common request servicing: - a) Loan account statement - 7 working days from date of request b) Photocopy of the title documents - 14 working days from date of request c) Return of original documents on closure/ transfer of loan – — 14 working days from date of closure. d) In case of receipt of request from the borrower for transfer of borrowal account, the consent or otherwise i.e. objection of the NBFC, if any, shall be conveyed within 21 days from the date of receipt of request.

Customer Services. i. a) Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 6:00 pm from Monday to Friday (Except on Public Holidays). ii. b) Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 5:00 6:00 pm from Monday to Friday (Except Public Holidays). iii. c) Borrower can reach to Customer Service vide evidee-mail: - ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. iv. ▇ Indicative Timelines of common request servicing: -: ai) Loan account statement - 7 working days from date of request bii) Photocopy of the title documents - 14 working days from date of request ciii) Return of original documents on closure/ transfer of loan – 14 working days from date of closure.request

Customer Services. i. a) Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 5:00 4:30 pm from Monday to Friday (Except Public Holidays). iii. Borrower can reach to Customer Service vide e-mail: - ▇▇▇▇▇▇@b) Borrowercan contactour call centre at ▇▇▇▇▇▇▇▇▇▇▇ (helpline) between 9:30 am – 6 pm from Monday to Friday(Except Public Holidays). c) Borrower can reach to Customer Service online :- ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇. iv. /contact-us/home-loan/raise-a-request d) Indicative Timelines of common request servicing: -: a) i. Loan account statement - – 3 working days from date of request ii. Photocopy of the title documents – 7 working days from date of request b) Photocopy request iii. Return of the title original documents on closure/transfer of loan – 15 working days from date of request iv. Issuance of loan foreclosure statement - 14 15 working days from date of request c) Return of original documents on closure/ transfer of loan – 14 working days from date of closure.

Customer Services. i. a) Borrower can visit the Service Branch during visiting hours of 10:00 am to 5:00 pm from Monday to Friday (Except on Public Holidays). ii. Borrower can contact our Call Centre at ▇▇▇▇-▇▇▇-▇▇▇-▇ (toll free) between 10:00 am – 5:00 4:30 pm from Monday to Friday (Except Public Holidays). iii. Borrower can reach to Customer Service vide e-mail: - ▇▇▇▇▇▇@b) Borrowercan contactour call centre at ▇▇▇▇▇▇▇▇▇▇▇ (helpline) between 9:30 am – 6 pm from Monday to Friday(Except Public Holidays). c) Borrower can reach to Customer Service online :- ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇./contact-us/home-loan/raise-a-request iv. d) Indicative Timelines of common request servicing: -: a) i. Loan account statement - – 3 working days from date of request ii. Photocopy of the title documents – 7 working days from date of request b) Photocopy iii. Return of the title original documents - 14 on closure/transfer of loan – 15 working days from date of request c) Return of original documents on closure/ transfer iv. Issuance of loan – 14 foreclosure statement - 15 working days from date of closure.request