Customer Satisfaction and Escalation Procedure. CRS provides a Customer Satisfaction Survey that Customer may use to provide ratings regarding its satisfaction as to the level of service. Should a Customer be dissatisfied as to the level of service it is receiving in the resolution of a Case, Customer will be contacted by a member of PPM’s Support Management to discuss a resolution.
Appears in 4 contracts
Samples: hexagonlegal.blob.core.windows.net, hexagonlegal.blob.core.windows.net, hexagonlegal.blob.core.windows.net
Customer Satisfaction and Escalation Procedure. CRS provides a Customer Satisfaction Survey that Customer may use to provide ratings regarding its satisfaction as to the level of service. Should a Customer be dissatisfied as to the level of service it is receiving in the resolution of a Case, Customer will be contacted by a member of PPMHEXAGON’s Support Management to discuss a resolution.
Appears in 1 contract
Samples: hexagonlegal.blob.core.windows.net
Customer Satisfaction and Escalation Procedure. CRS provides a Customer Satisfaction Survey that Customer may use to provide ratings regarding its satisfaction as to the level of service. Should a Customer be dissatisfied as to the level of service it is receiving in the resolution of a Case, Customer will be contacted by a member of PPMHexagon’s Support Management to discuss a resolution.
Appears in 1 contract
Samples: hexagonlegal.blob.core.windows.net
Customer Satisfaction and Escalation Procedure. CRS provides a Customer Satisfaction Survey that Customer may use to provide ratings regarding its give their comments as to their satisfaction as to the level of service. Should a Customer be dissatisfied as to the level of service it is receiving obtaining in the resolution of a Caseservice request, Customer may so indicate in the Customer Satisfaction Survey, and Customer will be contacted by a member of PPMISD’s Support Management to discuss a resolution.
Appears in 1 contract
Samples: Isd Software