Common use of Customer Experience Clause in Contracts

Customer Experience. The TTC will provide good customer service and strive to continually improve where possible, ensuring that it extends any existing TTC policies, charters, etc. to its customers on Line 6 ▇▇▇▇▇ West, and any services it currently provides, such as Lost Articles, will also be extended to Line 6 ▇▇▇▇▇ West. Co-ordinating with the Maintainer – The TTC will not be responsible for any maintenance-related activities or functions of Line 6 ▇▇▇▇▇ West, as this will be under the purview of Metrolinx, and based on obligations outlined in the Project Agreement (PA), which exists between Metrolinx and Project Co. To ensure all parties continue to deliver a seamless customer experience, the TOSA and PA have specified various meetings and committees to ensure collaboration amongst the TTC, Metrolinx and Project Co. For example, the parties are required to meet daily to co-ordinate daily operations and maintenance activities, and any special events, and to discuss the previous day’s performance of Line 6 ▇▇▇▇▇ West. These forums will provide the TTC with the ability to communicate any issues or concerns with maintenance activities to mitigate any impact on operations. Metrolinx will be responsible for the enforcement of Commercial Scope