Customer Complaints Factor. The number of customer complaints received by Northwest in respect of Regional Airline Services shall not exceed [***] enplaned revenue passengers during any Performance Period. The number of customer complaints shall be determined by Northwest by dividing (i) the total number of Pinnacle -caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Northwest.
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Samples: Airline Services Agreement (Pinnacle Airlines Corp), Airline Services Agreement (Pinnacle Airlines Corp), Airline Services Agreement (Pinnacle Airlines Corp)
Customer Complaints Factor. The number of customer complaints received by Northwest in respect of Regional Airline Services shall not exceed [****] enplaned revenue passengers during any Performance Period. The number of customer complaints shall be determined by Northwest by dividing (i) the total number of Pinnacle -caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Northwest.
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Samples: Airline Services Agreement (Pinnacle Airlines Corp)
Customer Complaints Factor. The number of customer complaints received by Northwest in respect of Regional Airline Services shall not exceed [***] per 1,000 enplaned revenue passengers during any Performance Period. The number of customer complaints shall be determined by Northwest by dividing (i) the total number of Pinnacle -caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Northwest.
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Customer Complaints Factor. The number of customer complaints received by Northwest in respect of Regional Airline Services shall not exceed [***] * enplaned revenue passengers Revenue Passengers during any Performance Period. The number of customer complaints shall be determined by Northwest by dividing (i) the total number of Pinnacle -caused complaints during the applicable Performance Period, by (ii) the total number of enplaned revenue passengers during such Performance Period as reported by Northwest.
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