Common use of Customer Activities Clause in Contracts

Customer Activities. (a) Support. When requesting Support, Customer agrees to: (i) follow Alert Logic’s procedures; and (ii) provide Alert Logic with reasonable access to knowledgeable personnel to answer questions and/or resolve problems. To be eligible to receive Support, Customer must: (i) promptly implement all reasonable updates and error corrections provided by Alert Logic; and (ii) maintain Alert Logic supported versions of required third party (including AWS) hardware and software.