Common use of Current Environment Clause in Contracts

Current Environment. Symetra currently has 24 million images and their associated index values in FileNet’s Content Services 5.1, running on one Compaq DL380 server with 1 GIG RAM, 1.6 Terabytes of virtual memory (currently half full), and 2 RAID 5 arrays (each array has 14 drives). The property manager, storage manager and SQL v7.0 database (index metadata) are all located on the same server. The majority of the images are multi-page group IV tiffs (no annotations, no versioning). There are a small number of files in their native file format (Microsoft Word, Microsoft Excel, and PDF). The conversion process needs to be completed in as short a period of time as possible to minimize the impact on Symetra’s ability to provide its current level of customer service. Currently, there are five areas at Symetra that use document capture services provided by the Safeco Corporation: Retirement Services, Income Annuities, Group Benefits, Agency Appointments, and Individual. There are also a number of additional departments that are interested in participating in the content management solution once it has been implemented. Currently, with the exception of one process, the document capture occurs at the backend of the workflow after all processing has been completed. The exception is in Individual, where a portion of the documents are captured upfront and exported into Individual’s Business Process Management (“BPM”) tool (Viewstar). Symetra would like to modify its internal processes to allow for upfront scanning for all workflows, thus allowing Symetra to take advantage of some of the efficiencies provided by a BPM tool. Utilizing an upfront capture model will require that the vast majority of Symetra documents be captured within 24 hours of receipt at the capture facility. At this time, there are three known exceptions to this 24 hour turnaround; the Individual New Business workflow, and the variable products in both Individual and Retirement Services, all of which require four hour turnaround times. ACS will work with Symetra to develop more detailed Service specifications. The 2003 document capture volumes for each of the Symetra entities using the Safeco Corporate Content Management Solution are as follows: Table of Contents Agency Appointments 18,644 41,319 Group Benefits 10,511 185,456 Income Annuities 24,145 156,858 Individual (upfront) 136,843 253,025 Individual 267,146 2,006,578 Retirement Services 286,760 755,380 In performing the content management Services required hereunder, ACS will work closely with Symetra to ensure a smooth transition and ACS shall meet all of the requirements set forth in this Content Management Services SOW. The following provides additional detail on the current Content Management Solution provided by Symetra: • FileNet Content Services 5.1 • 1 Compaq DL380 Server • 1 GIG RAM