CREDITABLE PERFORMANCE SPECIFICATION. Specification: SNAP Response Time Definition: The amount of time required for a requested SNAP CBF Transaction to be completed. This CPS applies to that portion of transaction processing for which Amdocs is responsible. CPS Formula: [**] [**] [**] [**] Measurement Period: Calendar Month Data Source: Amdocs Performance Analyzer Tool Amdocs shall not change or redesign the Performance Analyzer Tool without written approval from Sprint. Subject to the preceding sentence, changes to the Performance Analyzer Tool will be reflected in the Impact Assessment Document for future release and will be supplied to Sprint. Weighting: [**] Frequency of Collection: Continuous Special Exclusions: [**].
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)
CREDITABLE PERFORMANCE SPECIFICATION. Specification: SNAP Response Time Definition: The amount of time required for a requested SNAP CBF Transaction to be completed. This CPS applies to that portion of transaction processing for which Amdocs is responsible. CPS Formula: [**] [**] [**] [**] Measurement Period: Calendar Month Data Source: Amdocs Performance Analyzer Tool Amdocs shall not change or redesign the Performance Analyzer Tool without written approval from Sprint. Subject to the preceding sentence, changes to the Performance Analyzer Tool will be reflected in the Impact Assessment Document for future release and will be supplied to Sprint. Weighting: [**] Frequency of Collection: Continuous Special Exclusions: [**].
Appears in 1 contract
Sources: Customer Care and Billing Services Agreement (Amdocs LTD)