Sample Calculation – Response Time Buckets Clause Samples

Sample Calculation – Response Time Buckets. Response time calculations using the time category bucket method of scoring will be calculated as described in this section. The associated measures BGYR State is determined for each time category bucket and the worst (lowest) of those scores is used as the overall BGYR state for that associated measure. Sample Scoring Table Individual CPS BGYR State [**] [**] [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] Sample scoring using the BGYR chart above: 1) If during the measurement period [**]% of transactions completed within [**] (Blue) and [**]% completed within [**] (Blue) the overall score would be Blue. 2) If [**]% of transactions completed within [**] (Green) and [**]% completed within [**] (Green), but [**]% completed within [**] (Yellow). The overall score would be Yellow. For the avoidance of doubt, in order to score Blue, a minimum of [**]% of transactions must complete within [**] and [**]% within [**]. To score Green, a minimum of [**]% must complete within [**]% within [**], and [**]% within [**]. To score Yellow, a minimum of [**]% of transactions must complete within [**]% within [**], and [**]% within [**]. If [**]% or more of the transactions exceed [**], then the score will be Red. SCHEDULE C1-RET – APPENDIX I POSTPAID SERVICE LEVELS CREDITABLE PERFORMANCE SPECIFICATIONS (CPS)