Common use of Credit Request and Payment Procedures Clause in Contracts

Credit Request and Payment Procedures. To apply for a Service Credit, the Customer must submit a ticket at xxxxx://xxx.xxxxxxxx.xxx/en/support within thirty (30) days of the date on which the Unavailable Time occurred. The ticket must include: (a) “SLA Claim” as the subject of the ticket; (b) the dates and times of the Unavailable Time for which the Service Credit is requested; (c) a diagnostic file from the impacted Lifesize software client or system; and (d) any applicable information that documents the claimed outage.

Credit Request and Payment Procedures. To apply for a Service Credit, the Customer customer must submit a ticket at xxxxx://xxx.xxxxxxxx.xxx/en/support request via email to xxxxxxx@xxxxxxx.xxx.xx within thirty (30) 30 days of the date on month in which the Unavailable Time occurred. The ticket email must include: include (ai) “"SLA Claim” " as the subject of the ticket; (bii) the dates and times of the Unavailable Time for which the Service Credit is requested; (c) a diagnostic file from the impacted Lifesize software client or systemyou are requesting credit; and (diii) any applicable information that documents the claimed outage.

Credit Request and Payment Procedures. 4.1 To apply for a Service Credit, the Customer customer must submit a ticket at xxxxx://xxx.xxxxxxxx.xxx/en/support via xxxxxxx@xxx0xxxx.xx.xx within thirty (30) 30 days of the date on month in which the Unavailable Time occurred. The ticket must include: include (ai) “"SLA Claim” " as the subject of the ticket; (bii) the dates and times of the Unavailable Time for which the Service Credit is requested; (c) a diagnostic file from the impacted Lifesize software client or systemyou are requesting credit; and (diii) any applicable information that documents the claimed outage.

Credit Request and Payment Procedures. To apply for a Service Credit, the Customer customer must submit a ticket at xxxxx://xxx.xxxxxxxx.xxx/en/support via the Account Portal within thirty (30) 30 days of the date on month in which the Unavailable Time occurred. The ticket must include: include (ai) “"SLA Claim” " as the subject of the ticket; (bii) the dates and times of the Unavailable Time for which the Service Credit is requested; (c) a diagnostic file from the impacted Lifesize software client or systemyou are requesting credit; and (diii) any applicable information that documents the claimed outage.