Credit Request and Payment Procedures. 1. To receive a Service Credit, the Customer must submit a claim by opening a case in the NAVER CLOUD PLATFORM Customer Support Center by the end of the following month in which the failure occurred (for example, by March 31st if the failure occurred on February 15th), and must submit the claim documents specifying the name of the Product, instance ID, volume ID, task NRN, the time of failure and log data.
Credit Request and Payment Procedures. To receive a Service Credit, you will need to submit a claim by sending an email to xxx@xxxxxxxxx.xxx. To be eligible, the credit request must be received by us within 30 days of the occurrence of the incident and must include:
Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a case with Support. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:
Credit Request and Payment Procedures. To receive a Service Credit, Customer must submit a request by sending an e-mail message to xxxxxxxx@xxxxxxx.xxx. To be eligible, the credit request must (a) include the list of Libraries that did not meet Service Commitment; (b) include, in the body of the e-mail, the dates and times of each incident that Customer claims to have experienced; (c) include Customer’s server request logs that document and corroborate Customer’s claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks); and (d) be received by Tealium within ten (10) business days after the end of the month in which the Service Commitment was not met.
Credit Request and Payment Procedures. In order to receive a Service Credit, a credit request must be received by Entrust via email to the following email address XX.Xxxxxxxxxx@xxxxxxx.xxx within thirty (30) days of the Service Level Default and must include:
Credit Request and Payment Procedures. To receive a Service Credit, Client must submit a request by sending an e-mail message within 30 days of the issue to xxxxxxxxx@xxxxxxxx.xxx. You agree to provide Tone with information regarding the request as reasonably requested by Tone. If confirmed by Tone, Tone will issue the Service Credit to Client within one billing cycle following the month in which the request occurred.
Credit Request and Payment Procedures. To receive a Service Credit, Customer must submit a request by sending an e-mail message to xxxxxxxx@xxxxxxx.xxx. To be eligible, the credit request must (a) include the list of Libraries that did not meet Service Commitment; (b) include, in the body of the e-mail, the dates and times of each incident that Customer claims to have experienced; (c) include Customer’s server request logs that document and corroborate Customer’s claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks); and (d) be received by Tealium within ten (10) business days after the end of the month in which the errors occurred. If the Monthly Uptime Percentage applicable to the month of such request is confirmed by Tealium and is less than 99.9%, then Tealium will issue the Service Credit to Customer within ten (10) business days following the month in which the Service Commitment was not met.
Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a helpdesk ticket at xxxxxxx.xxxxxxxxxxxx.xxx. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:
Credit Request and Payment Procedures i. In order to receive a credit under this SLA, requests must be made by Customer either by calling 877-487-8722 and pressing option 3 for Billing or by email xxxxxxxx_xxxx@xxx.xxx . Each request for credit in any calendar month must be received by TPx within forty-five (45) business days of the occurrence giving rise to the credit claim or, in the case of SLAs computed on a monthly basis, on receipt by Customer of the monthly Managed Services Report. Notwithstanding anything in this SLA to the contrary, the total amount credit to a customer in connection with SOC and Managed Services Availability, Notification of Firewall Down, Policy Changes and Hardware Replacement is any calendar month will not exceed, in the aggregate, half of the total monthly invoice for fees payable by customer for Managed Services for such month.
Credit Request and Payment Procedures. To receive a Service Credit, Customer must submit a request by sending an e-mail message to xxxxxxxx@xxxxxxx.xxx. To be eligible, the credit request must (a) include a reasonably detailed list of the instances of unavailability that together evidence Tealium's failure to meet Service Commitment in a given month; (b) include, in the body of the e-mail, the dates and times of each incident that Customer claims to have experienced; (c) include Customer’s server request logs that document and corroborate Customer’s claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks); and (d) be received by Tealium within ten (10) business days after the end of the month in which the Service Commitment was not met. In order for Credit to be awarded, Tealium must be able to independently verify the instances of unavailability reported by Customer pursuant to this Section 4.
