Credit Request and Payment Procedures. To receive a Service Credit, Customer must submit a request by sending an e-mail message to xxxxxxxx@xxxxxxx.xxx. To be eligible, the credit request must (a) include the list of Libraries that did not meet Service Commitment; (b) include, in the body of the e-mail, the dates and times of each incident that Customer claims to have experienced; (c) include Customer’s server request logs that document and corroborate Customer’s claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks); and (d) be received by Tealium within ten (10) business days after the end of the month in which the Service Commitment was not met.
Appears in 6 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
