Common use of CONTROL PROGRAM Clause in Contracts

CONTROL PROGRAM. Contractor shall develop and maintain a Quality Control Program (Quality Program) to ensure required services are performed in accordance with the specifications and standards required by the contract. Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Quality Program and procedures shall be reviewed and approved by Purchaser or Designee before Contractor commences work at location(s). 5.6.1. The Quality Program shall include a description of specific monitoring techniques for all services included in the work schedule. The Quality Program must include: a. An inspection plan covering all required services, including frequency of inspections and the position of the employee(s) that will perform the inspection. b. A method of identifying deficiencies in the quality of services. c. A plan to periodically conduct audits of all Contractor's employees to maintain quality standards. d. A plan to ensure sufficient backup employees and continuity of service. Backup employees must be adequately trained to ensure the standards of contract performance required at Purchaser’s location(s) are achieved. 5.6.2. Contractor shall maintain a record of all inspections conducted and the corrective actions taken. The format of the report may be subject to approval of the Purchaser. 5.6.3. Contractor shall prepare a weekly operation and inspection report (O&I Report) of the work that was performed and inspected the previous week and work that is planned for the next week. The O&I Report must, at a minimum, include the areas where detail cleaning was performed and problems encountered. The O&I Report shall be immediately available to the Purchaser upon written request. 5.6.4. The Quality Program and all changes thereto shall be subject to review and approval by the Purchaser. Contractor shall provide the Purchaser or Designee with no less than five (5) days' written notice prior to implementing any changes to the Quality Control Program. 5.6.5. Purchaser or Designee may conduct daily, weekly, monthly, and quarterly random inspections of service areas to review Contractor’s compliance with performance standards established in the contract and provide performance evaluations to the Contractor noting any deficiencies. The Purchaser shall make final determination as to whether any task has been satisfactory performed. 5.6.6. If a deficiency is discovered at any time during the performance of this contract by Purchaser or Designee, Contractor must correct the deficiency within twenty-four

CONTROL PROGRAM. Contractor shall develop and maintain a Quality Control Program (Quality Program) to ensure required services are performed in accordance with the specifications and standards required by the contract. Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Quality Program and procedures shall be reviewed and approved by Purchaser or Designee before Contractor commences work at location(s). 5.6.1. The Quality Program shall include a description of specific monitoring techniques for all services included in the work schedule. The Quality Program must include: a. An inspection plan covering all required services, including frequency of inspections and the position of the employee(s) that will perform the inspection. b. A method of identifying deficiencies in the quality of services. c. A plan to periodically conduct audits of all Contractor's employees to maintain quality standards. d. A plan to ensure sufficient backup employees and continuity of service. Backup employees must be adequately trained to ensure the standards of contract performance required at Purchaser’s location(s) are achieved.contract 5.6.2. Contractor shall maintain a record of all inspections conducted and the corrective actions taken. The format of the report may be subject to approval of the Purchaser. 5.6.3. Contractor shall prepare a weekly operation and inspection report (O&I Report) of the work that was performed and inspected the previous week and work that is planned for the next week. The O&I Report must, at a minimum, include the areas where detail cleaning was performed and problems encountered. The O&I Report shall be immediately available to the Purchaser upon written request. 5.6.4. The Quality Program and all changes thereto shall be subject to review and approval by the Purchaser. Contractor shall provide the Purchaser or Designee with no less than five (5) days' written notice prior to implementing any changes to the Quality Control Program. 5.6.5. Purchaser or Designee may conduct daily, weekly, monthly, and quarterly random inspections of service areas to review Contractor’s compliance with performance standards established in the contract and provide performance evaluations to the Contractor noting any deficiencies. The Purchaser shall make final determination as to whether any task has been satisfactory performed. 5.6.6. If a deficiency is discovered at any time during the performance of this contract by Purchaser or Designee, Contractor must correct the deficiency within twenty-four