CONTINUOUS IMPROVEMENT – SERVICE LEVELS. The Parties agree to the concept of continuous improvement and that the Critical Service Levels and Key Measurements should be modified during this Agreement to reflect this concept. To accomplish this, Critical Service Levels and Key Measurements will be modified each twelve (12) month period following the commencement of obligations date specific to each Critical Service Level and Key Measurement as described below:
Appears in 5 contracts
Samples: publishingext.dir.texas.gov, pubext.dir.texas.gov, pubext.dir.texas.gov
CONTINUOUS IMPROVEMENT – SERVICE LEVELS. The Parties agree to the concept of continuous improvement and that the Critical Service Levels and Key Measurements should be modified during this Agreement to reflect this concept. To accomplish this, Critical Service Levels and Key Measurements will be modified each twelve (12) month period following the commencement of obligations date specific to each Critical Service Level and Key Measurement as described in Section 6 and below:
Appears in 3 contracts
Samples: Master Services Agreement (Nielsen CO B.V.), Master Services Agreement (Nielsen CO B.V.), Master Services Agreement (Nielsen Holdings N.V.)
