COMPLAINTS AND DISPUTES RESOLUTION Sample Clauses

The Complaints and Disputes Resolution clause establishes a formal process for addressing and resolving disagreements or issues that arise between the parties during the course of their relationship. Typically, this clause outlines steps such as notifying the other party of a complaint, engaging in good faith negotiations, and possibly escalating the matter to mediation or arbitration if it cannot be resolved informally. Its core practical function is to provide a clear, structured pathway for resolving conflicts efficiently and fairly, thereby minimizing disruption and reducing the likelihood of costly litigation.
COMPLAINTS AND DISPUTES RESOLUTION. 15.1 Details of our disputes and complaints resolution process and how to contact the Ombudsman Services can be found in our Complaints Code of Practice on the Site or upon request by contacting Customer Services. 15.2 In the event of a dispute, each of the parties will, in the first instance, attempt to resolve the dispute or claim arising out of or relating to the Agreement promptly through negotiation between the respective representatives of the parties who have the authority to settle the same. 15.3 If the meeting(s) referred to in Clause 15.2 does not resolve the dispute in question, then the parties (where appropriate) may refer the dispute to the Ombudsman Services in accordance with the Complaints Code of Practice provided that all prerequisite conditions which are necessary to be entitled to refer the dispute or claim to the Ombudsman Services have been complied with. 15.4 If the matter cannot be dealt with by the Ombudsman Services for any particular reason or if the parties agree to deal with the dispute under this Clause 15.4, then the parties shall attempt to settle the dispute by mediation, in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure (the current version of which is available at ▇▇▇.▇▇▇▇.▇▇▇) and the following shall apply: 15.4.1 to initiate mediation, a party shall give notice in writing (the “Mediation Notice”) to the other party requesting the mediation of the dispute; and 15.4.2 the mediator shall be appointed by agreement of the parties. If the parties fail to agree within five (5) Business Days of a proposal by one party, the parties shall send a copy of the Mediation Notice to CEDR asking CEDR to nominate a mediator. 15.4.3 The mediation shall commence within twenty (20) Business Days of the Mediation Notice being served; 15.4.4 neither party shall terminate such mediation until each party has made its opening presentation and the mediator has met each party separately for at least one hour; 15.4.5 neither party shall commence legal proceedings, nor any other form of dispute resolution against the other party, until twenty (20) Business Days after such mediation of the dispute in question has failed to resolve the dispute; and 15.4.6 the parties shall co-operate with any person appointed as mediator, providing him with such information and other assistance as he shall require and such party will pay his costs, as he shall decide. 15.5 All negotiations on the dispute and any agreement reached w...
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COMPLAINTS AND DISPUTES RESOLUTION. ‌ 14.1. The Investor may submit any claim or complaint regarding the services to Debitum in accordance with the complaints handling procedure described on the Platform. If the Investor is not satisfied with the procedure carried out by Debitum, the Investor may submit its complaint to FCMC in Latvia. 14.2. Any disputes between the parties in relation to the Agreement shall be resolved before Riga City Vidzeme district court (in Latvian: Rīgas pilsētas Vidzemes priekšpilsētas tiesa) of the Republic of Latvia.
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COMPLAINTS AND DISPUTES RESOLUTION 
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Related to COMPLAINTS AND DISPUTES RESOLUTION

  • Complaints and Disputes 28.1. If the Client wishes to report a complaint, he must send an email to the Company with the completed “Complaints Form” found on the Website. The Company will try to resolve it without undue delay and according to the Company’s Complaints Procedure for Clients. 28.2. If a situation arises which is not expressly covered by this Agreement, the Parties agree to try to resolve the matter on the basis of good faith and fairness and by taking such action as is consistent with market practice. 28.3. The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above.

  • Complaints and Dispute Resolution 16.1 Where a dispute arises in connection with any aspect of this Agreement, the parties acting with good faith, will use all reasonable endeavours to bring any such issue to the attention of the other party in a timely fashion and in any event within 60 days of any such dispute coming to their attention. 16.2 Notification by one party to the other must be in writing and include the nature of the dispute and the desired resolution. 16.3 If a Supplier wishes to notify ACM of a dispute in connection with this Agreement, any such notification should be made by email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.▇▇. 16.4 Within seven days of receipt of a notification in accordance with clause 16.2, a party will provide a response in writing including setting out steps it intends to take to resolve the dispute. 16.5 If, after attempting to resolve the dispute for a period of at least 60 days, the parties are not reconciled, they agree to then participate in a mediation to be conducted in accordance with the Code. 16.6 If, after undertaking mediation in accordance with the Code, the parties are still not reconciled, they may then submit to an arbitration to be conducted in accordance with the Code. 16.7 Unless otherwise agreed in writing, the parties shall each bear their own legal costs associated with any mediation and/or arbitration pursuant to this Agreement. 16.8 Nothing in this clause will prevent a party from seeking an injunction.

  • Disputes Resolution It is the intent of the parties to communicate on a regular basis in a positive and effective manner. The parties agree to communicate areas of concern as they arise and to address those concerns in a professional manner. Any disputes between the Commission and the School which arise under, or are by virtue of, this Contract and which are not resolved by mutual agreement, shall be decided by the full Commission in writing, within 90 calendar days after a written request by the School for a final decision concerning the dispute; provided that where a disputes resolution process is defined for a particular program area (e.g., IDEA, Section 504, etc.), the Parties shall comply with the process for that particular program area; and further provided that the parties may mutually agree to utilize the services of a third-party facilitator to reach a mutual agreement prior to decision by the full Commission. Subject to the availability of an appeal under Ch. 302D, HRS, or BOE administrative rules or procedures, any such decision by the full Commission shall be final and conclusive.

  • Disputes Resolution Procedure 11.1 A major objective of this Agreement is to eliminate lost time and/or production arising out of disputes or grievances. The Parties to this Agreement are committed to complying with the terms of this procedure.

  • Claims and Disputes A. Claims by CONTRACTOR shall be made in writing to the COUNTY within two (2) business days after the commencement of the event giving rise to such claim or CONTRACTOR shall be deemed to have waived the claim. All claims shall be priced in accordance with the section in this document entitled “Changes in Work”. B. CONTRACTOR shall proceed diligently with its performance as directed by the COUNTY, regardless of any pending claim, action, suit, or administrative proceeding, unless otherwise agreed to by the COUNTY in writing. The COUNTY shall continue to make payments on the undisputed portion of the contract in accordance with the contract documents during the pendency of any claim. C. Claims by CONTRACTOR shall be resolved in the following manner: 1) Upon receiving the claim and supporting data, the COUNTY shall within fifteen (15) calendar days respond to the claim in writing stating that the claim is either approved or denied. If denied, the COUNTY shall specify the grounds for denial. The CONTRACTOR shall then have fifteen (15) calendar days in which to provide additional supporting documentation, or to notify the COUNTY that the original claim stands as is. 2) If the claim is not resolved, the COUNTY may, at its option, choose to submit the matter to mediation. A mediator shall be mutually selected by the parties and each party shall pay one-half (1/2) the expense of mediation. If the COUNTY declines to mediate the dispute, CONTRACTOR may bring an action in a court of competent jurisdiction in and for Lake County, Florida. D. Claims by the COUNTY against CONTRACTOR shall be made in writing to the CONTRACTOR as soon as the event leading to the claim is discovered by the COUNTY. CONTRACTOR shall respond in writing within fifteen (15) calendar days of receipt of the claim. If the claim cannot be resolved, the COUNTY shall have the option to submit the matter to mediation as set forth in (C)(2) above. E. Arbitration shall not be considered as a means of dispute resolution. F. NO CLAIM FOR DAMAGES OR ANY CLAIM OTHER THAN FOR AN EXTENSION OF TIME SHALL BE MADE OR ASSERTED AGAINST THE COUNTY BY REASON OF ANY DELAYS. No interruption, interference, inefficiency, suspension or delay in the commencement or progress of the work shall relieve CONTRACTOR of its duty to perform or give rise to any right to damages or additional compensation from the COUNTY. CONTRACTOR expressly acknowledges and agrees that CONTRACTOR shall receive no damages for delay. This provision shall not preclude recovery or damages by CONTRACTOR for hindrances or delays due solely to fraud, bad faith or active interference on the part of the COUNTY. Otherwise, CONTRACTOR shall be entitled to extensions of the contract time as the sole and exclusive remedy for such resulting delay, in accordance with and to the extent specifically provided above.