Complaints and Disputes. 28.1. If the Client wishes to report a complaint, he must send an email to the Company with the completed “Complaints Form” found on the Website. The Company will try to resolve it without undue delay and according to the Company’s Complaints Procedure for Clients.
Complaints and Disputes. 38.1. If the Client wishes to report a complaint, he should follow the Company’s procedures, which can be found by contacting our support team.
Complaints and Disputes. 7.1. The procedure for handling complaints and disputes is described in the Regulations.
Complaints and Disputes. In the event of a dispute that cannot be resolved between you and us, this Licence Agreement provides for disputes to be resolved by the following means:
Complaints and Disputes. 40.1. If the Client wishes to report a complaint, he should follow the Company’s procedures, which can be found at xxxxx://xxxxxxxxx.xx/.
Complaints and Disputes. Any member may bring to the Council any complaint that a member has failed to fulfil its obligations under this Agreement and any dispute concerning the interpretation or application of this Agreement. Decisions by the Council on these matters shall be taken by consensus, notwithstanding any other provision of this Agreement, and be final and binding.
Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2, in accordance with section 43(1) of the Code. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code, in accordance with section 43(3) of the Code. 8. (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 17(7) shall be referred to arbitration conducted in accordance with section 46 of the Code. 9. The costs of a mediation and/or arbitration will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation/arbitration process, such legal costs will be borne by that party. 10. Nothing in this dispute resolution procedure will prevent a party seeking an injunction. 18. Contact details for notices, disputes, variations and rejections The details of the primary contact people for the Processor and Xxxxxx are:
Complaints and Disputes. 25.1 In case the Customer has raised a question or a problem with the account executive or another employee of the Company without receiving a satisfactory answer, the Customer is entitled to file a written complaint with the Compliance Department in the Company the Compliance Department hereafter investigates and answers the complaint.
Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes. 2. Where a dispute arises out of or in connection with performance of this Agreement both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute. 3. Notification will include: (a) nature of the complaint (b) that the aggrieved party wishes to resolve the dispute in accordance with this Agreement (c) desired resolution. 4. The party receiving the complaint will in writing notify the other party that they have received the complaint within five days and articulate steps intended to resolve the dispute. 5. Any complaints arising under this Agreement must, in the case of the Processor, in the first instance be referred to the Processor’s Internal Complaints Handling Officer for resolution under the Processor’s complaint handling procedure set out in Annexure 2. 6. Where a notification of a dispute is made to the other party to this Agreement both parties will act, in good faith, to resolve the dispute. 7. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to subordinate themselves to a mediation process as articulated in the Code. 8. 🞏 (tick if it applies) Any disputes arising under or in any way resulting from this Agreement which cannot be resolved in mediation under clause 15(7) shall be referred to arbitration conducted.
Complaints and Disputes. 8.1 As a financial advice provider, we are required to have an internal dispute resolution scheme. We are also a member of the Financial Services Complaints Ltd dispute resolution scheme, an independent dispute resolution service. This is a requirement of our licence as a financial advice provider.
