Common use of Compensation for a Non-CSG Service Clause in Contracts

Compensation for a Non-CSG Service. ‌ Subject to paragraphs 7.4 and 7.5 and any target availability set out in the Wholesale Price List, if OptiComm fails to meet a specific area of performance within an applicable service level for a Non-CSG-Service the Customer will be entitled to the following rebates: Service Category Area of Performance Compensation Bronze Target Availability Nil Service Connection 100% of Connection Fee, if not delivered by agreed date in accordance with paragraph 7.2. Service Variation 100% of Connection Fee, if not delivered by agreed date in accordance with the applicable Service Service Category Area of Performance Compensation Levels. Fault Restoration Nil Latency Nil Packet Loss Nil Silver Target Availability Nil Service Connection 100% of Connection Fee, if not delivered by agreed date in accordance with paragraph 7.2 Service Variation 100% of Connection Fee, if not delivered by agreed date in accordance with the applicable Service Levels. Fault Restoration 5% of monthly service Fee if not restored by end of 2nd Business Day 10% of monthly service Fee if not restored by end of 3rd Business Day 25% of monthly service Fee if not restored by end of 5th Business Day Latency Nil Packet Loss 2.5% of monthly service Fee if more than 0.01% but less than 0.1% 5% of monthly service Fee if more than 0.1% but less than 0.5% 7% of monthly service Fee if more than 0.5% Gold Target Availability Nil Service Connection 100% of Connection Fee, if not delivered by agreed date in accordance with paragraph 7.2 Service Variation 100% of Connection Fee, if not delivered by agreed date in accordance with the applicable Service Levels. Fault Restoration 5% of monthly service Fee if less than 60 minutes past restoration target 10% of monthly service Fee if more than 60 min. but less than 240 min. past restoration target 25% of monthly service Fee if more than 240 minutes past restoration target Latency Nil Packet Loss 5% of monthly service Fee if more than 0.01% but less than 0.1% 7% of monthly service Fee if more than 0.1% but less than 0.5% 10% of monthly service Fee if more than 0.5%

Compensation for a Non-CSG Service. ‌ Subject to paragraphs 7.4 and 7.5 and any target availability set out in the Wholesale Price List, if OptiComm Commsco fails to meet a specific area of performance within an applicable service level for a Non-CSG-Service the Customer will be entitled to the following rebates: Service Category Area of Performance Compensation Bronze Target Availability Nil Service Connection 100% of Connection Fee, if not delivered by agreed date in accordance with paragraph 7.2. Service Variation 100% of Connection Fee, if not delivered by agreed date in accordance with the applicable Service Levels. Fault Restoration Nil Service Category Area of Performance Compensation Levels. Fault Restoration Nil Latency Nil Packet Loss Nil Silver Target Availability Nil Service Connection 100% of Connection Fee, if not delivered by agreed date in accordance with paragraph 7.2 Service Variation 100% of Connection Fee, if not delivered by agreed date in accordance with the applicable Service Levels. Fault Restoration 5% of monthly service Fee if not restored by end of 2nd Business Day 10% of monthly service Fee if not restored by end of 3rd Business Day 25% of monthly service Fee if not restored by end of 5th Business Day Latency Nil Packet Loss 2.5% of monthly service Fee if more than 0.010.1% but less than 0.10.5% 5% of monthly service Fee if more than 0.10.5% but less than 0.51% 7% of monthly service Fee if more than 0.51% Gold Target Availability Nil Service Connection 100% of Connection Fee, if not delivered by agreed date in accordance with paragraph 7.2 Service Variation 100% of Connection Fee, if not delivered by agreed date in accordance with the applicable Service Levels. Fault Restoration 5% of monthly service Fee if less than 60 minutes past restoration target 10% of monthly service Fee if more than 60 min. but less than 240 min. past restoration target 25% of monthly service Fee if more than 240 minutes past restoration target Latency Nil Packet Loss 5% of monthly service Fee if more than 0.01% but less than 0.1% 72.5% of monthly service Fee if more than 0.1% but less than 0.5% 105% of monthly service Fee if more than 0.5% but less than 1% 7% of monthly service Fee if more than 1%