CALL SCRIPTS Clause Samples

CALL SCRIPTS i. The Contractor will use call scripts provided by the Department, supplemented where appropriate by the Contractor. The Department must provide the following scripts: 1. Available PCCM care management services and how to access them; 2. Available Medicaid and NC Health Choice Benefits; 3. Available community resources: 4. Contact information for the Department, PHPs, LME/MCOs and Tribal Option, local DSS offices, Enrollment Broker, and NC Medicaid Member Ombudsman; 5. Contact information for available behavioral health resources; and 6. Member Grievance process, as described in Section IV.A.5.

CALL SCRIPTS. Cox and TiVo will develop mutually agreeable scripts for use by[*] to describe and promote the TE Software.