Calculation. ((total problems – total problems failing standard) / total problems) * 100 = percentage problem response (as calculated by rounding to the second decimal point). Note: this calculation must be completed for each problem severity level.
Appears in 7 contracts
Samples: Attachment G – Contract Terms and Conditions, Vendor Master Agreement, Attachment H
Calculation. ((total problems – total problems failing standard) / total problems) * 100 = percentage problem response resolution (as calculated by rounding to the second decimal point). Note: this calculation must be completed for each problem severity level.
Appears in 7 contracts
Samples: Attachment G – Contract Terms and Conditions, Vendor Master Agreement, Attachment H
Calculation. ((total problems Total Problems – total problems Total Problems failing standardStandard) / total problemsTotal Problems) * 100 = percentage problem response Percentage Problem Resolution (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 2 contracts
Samples: Master Software as a Service Agreement, Eix Systems Software as a Service Agreement
Calculation. ((total problems – total problems Total Problems - Total Problems failing standardStandard)/ Total Problems) / total problems) * • 100 = percentage problem response Percentage Problem Resolution (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 1 contract
Samples: Master Agreement
Calculation. ((total problems – total problems Total Problems - Total Problems failing standardStandard) / total problemsTotal Problems) * 100 = percentage problem response Percentage Problem Response (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 1 contract
Samples: Master Agreement
Calculation. ((total problems Total Problems – total problems Total Problems failing standardStandard) / total problemsTotal Problems) * 100 = percentage problem response Percentage Problem Response (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 1 contract
Calculation. ((total problems Total Problems – total problems Total Problems failing standardStandard) / total problemsTotal Problems) * 100 = percentage problem response Percentage Problem Response (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 1 contract
