Calculation. ((total problems – total problems failing standard) / total problems) * 100 = percentage problem resolution (as calculated by rounding to the second decimal point). Note: this calculation must be completed for each problem severity level.
Appears in 11 contracts
Sources: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service
Calculation. ((total problems – total problems failing standard) / total problems) * 100 = percentage problem resolution response (as calculated by rounding to the second decimal point). Note: this calculation must be completed for each problem severity level.
Appears in 11 contracts
Sources: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service
Calculation. ((total problems Total Problems – total problems Total Problems failing standardStandard) / total problemsTotal Problems) * 100 = percentage problem resolution Percentage Problem Resolution (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 5 contracts
Sources: Software as a Service Agreement, Master Agreement, Software as a Service Agreement
Calculation. ((total problems Total Problems – total problems Total Problems failing standardStandard) / total problemsTotal Problems) * 100 = percentage problem resolution Percentage Problem Response (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 4 contracts
Sources: Software as a Service Agreement, Master Agreement, Software as a Service Agreement
Calculation. ((total problems – total problems Total Problems - Total Problems failing standardStandard)/ Total Problems) / total problems) * • 100 = percentage problem resolution Percentage Problem Resolution (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 1 contract
Sources: Master Agreement
Calculation. ((total problems Total Problems – total problems Total Problems failing standardStandard) / total problemsTotal Problems) * 100 = percentage problem resolution Percentage Problem Response (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 1 contract
Sources: Software as a Service Agreement
Calculation. ((total problems – total problems Total Problems - Total Problems failing standardStandard) / total problemsTotal Problems) * 100 = percentage problem resolution Percentage Problem Response (as calculated by rounding to the second decimal point). Note: this calculation This Calculation must be completed for each problem severity levelProblem Severity Level.
Appears in 1 contract
Sources: Master Agreement