Common use of Assumption Mitigation Clause in Contracts

Assumption Mitigation. In the event that any assumptions are not met or prove to be invalid the parties agree to work in good faith to mitigate any resulting issues 4 Implementation Stages 4.1 Work Breakdown Structure (WBS) The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top level components are called “Stages” and the second level components are called “work packages.” The work packages, shown below each Stage, contain the high-level work to be done. The detailed Project Plan, developed during Initiate & Plan and finalized during Assess & Define, will list the tasks to be completed within each work package. Each Stage ends with a “Control Point”, confirming the work performed during that Stage of the Project. 4.2 Initiate & Plan (Stage 1) The Initiate & Plan Stage creates a foundation for the Project through identification of City of Fort ▇▇▇▇▇▇ and Tyler Project management teams, development of implementation management plans, and the provision and discussion of system infrastructure requirements. City of Fort ▇▇▇▇▇▇ participation in gathering information is critical. Tyler Project management teams present initial plans to stakeholder teams at Stage end. 4.2.1 Tyler Internal Coordination & Planning Prior to Project commencement, Tyler management staff assigns Project Manager(s). Tyler provides the City of Fort ▇▇▇▇▇▇ with initial Project documents used in gathering basic information, which aids in preliminary planning and scheduling. City of Fort ▇▇▇▇▇▇ participation in gathering requested information by provided deadlines ensures the Project moves forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with Sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with the City of Fort Lupton’s team. During this step, Tyler will work with the Client to establish the date(s) for the Project/Phase Planning session. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Assign Tyler Project Manager A R I I I Provide initial Project documents to Client A I R C I Sales to Implementation knowledge transfer A I R C Internal planning and phase coordination A R C 4.2.2 System Infrastructure Planning The City of Fort ▇▇▇▇▇▇ provides, purchases or acquires hardware according to hardware specifications provided by Tyler and ensures it is available at the City of Fort Lupton’s site. The City of Fort ▇▇▇▇▇▇ completes the system infrastructure audit, ensuring vital system infrastructure information is available to the Tyler implementation team, and verifies all hardware compatibility with Tyler solutions. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 System Infrastructure Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Provide system hardware specifications I R A I C Make hardware available for Installation I C A R Install system hardware, if applicable I C A R Complete system infrastructure audit I C A R 4.2.3 Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify Applications to implement in each Phase (if applicable), and discuss implementation timeframes. The Tyler Project Manager(s) deliver an Implementation Management Plan, which is mutually agreeable by City of Fort ▇▇▇▇▇▇ and ▇▇▇▇▇. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project/Phase Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Perform Project/Phase Planning A R I C C I Deliver implementation management plan A R C C I 4.2.4 Project Schedule Client and Tyler will mutually develop an initial Project schedule. The initial schedule includes, at minimum, enough detail to begin Project activities while the detailed Project Plan/schedule is being developed and refined. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project Schedule TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Develop initial Project schedule A R I C I I Deliver Project Plan and schedule for Project Phase A R I I I C C I I I Client reviews Project Plan & initial schedule C I A R C C C

Assumption Mitigation.  In the event that any assumptions are not met or prove to be invalid the parties agree to work in good faith to mitigate any resulting issues 4 Implementation Stages 4.1 Work Breakdown Structure (WBS) The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase Stage broken down into smaller, more manageable components. The top level components are called “Stages” and the second level components are called “work packages.” The work packages, shown below each Stage, contain the high-level high‐level work to be done. The detailed Project Plan, developed during Initiate & Plan and finalized during Assess & Define, will list the tasks to be completed within each work package. Each Stage ends with a “Control Point”, confirming the work performed during that Stage of the Project. 4.2 Initiate & Plan (Stage 1) The Initiate & Plan Stage creates a foundation for the Project through identification of City of Fort ▇▇▇▇▇▇ Oregon CUSD and Tyler Project management teams, development of implementation management plans, and the provision and discussion of system infrastructure requirements. City of Fort ▇▇▇▇▇▇ Oregon CUSD participation in gathering information is critical. Tyler Project management teams present initial plans to stakeholder teams at Stage end. 4.2.1 Tyler Internal Coordination & Planning Prior to Project commencement, Tyler management staff assigns Project Manager(s). Tyler provides the City of Fort ▇▇▇▇▇▇ Oregon CUSD with initial Project documents used in gathering basic information, which aids in preliminary planning and scheduling. City of Fort ▇▇▇▇▇▇ Oregon CUSD participation in gathering requested information by provided deadlines ensures the Project moves forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with Sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with the City of Fort LuptonOregon CUSD’s team. During this step, Tyler will work with the Client to establish the date(s) for the Project/Phase Planning session. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Assign Tyler Project Manager A R I I I Provide initial Project documents to Client A I R C I Sales to Implementation knowledge transfer A I R C Internal planning and phase coordination A R C 4.2.2 System Infrastructure Planning The City of Fort ▇▇▇▇▇▇ Oregon CUSD provides, purchases or acquires hardware according to hardware specifications provided by Tyler and ensures it is available at the City of Fort LuptonOregon CUSD’s site. The City of Fort ▇▇▇▇▇▇ Oregon CUSD completes the system infrastructure audit, ensuring vital system infrastructure information is available to the Tyler implementation team, and verifies all hardware compatibility with Tyler solutions. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 System Infrastructure Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Provide system hardware specifications I R A I C Make hardware available for Installation I C A R Install system hardware, if applicable I C A R Complete system infrastructure audit I C A R 4.2.3 Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify Applications to implement in each Phase (if applicable), and discuss implementation timeframes. The Tyler Project Manager(s) deliver an Implementation Management Plan, which is mutually agreeable by City of Fort ▇▇▇▇▇▇ Oregon CUSD and ▇▇▇▇▇Tyler. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project/Phase Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Perform Project/Phase Planning A R I C C I Deliver implementation management plan A R C C I 4.2.4 Project Schedule Client and Tyler will mutually develop an initial Project schedule. The initial schedule includes, at minimum, enough detail to begin Project activities while the detailed Project Plan/schedule is being developed and refined. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project Schedule Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Develop initial Project schedule A R I C I I Deliver Project Plan and schedule for Project Phase A R I I I C C I I I Client reviews Project Plan & initial schedule C I A R C C CC Client approves Project Plan & initial schedule I I A R C C I I I I I 4.2.5 Stakeholder Presentation Oregon CUSD stakeholders join Tyler Project Management to communicate successful Project criteria, Project goals, Deliverables, a high‐level milestone schedule, and roles and responsibilities of Project participants. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Communicate successful Project criteria and goals I R C A C I I C I I 4.2.6 Control Point 1: Initiate & Plan Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below. Advancement to the Assess & Define Stage is dependent upon Tyler’s receipt of the Stage Acceptance. 4.2.6.1 Initiate & Plan Stage Deliverables  Implementation Management Plan o Objective: Update and deliver baseline management plans to reflect the approach to the Oregon CUSD’s Project.

Assumption Mitigation.  In the event that any assumptions are not met or prove to be invalid the parties agree to work in good faith to mitigate any resulting issues 4 Implementation Stages 4.1 Work Breakdown Structure (WBS) The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top level components are called “Stages” and the second level components are called “work packages.” The work packages, shown below each Stage, contain the high-level high‐level work to be done. The detailed Project Plan, developed during Initiate & Plan and finalized during Assess & Define, will list the tasks to be completed within each work package. Each Stage ends with a “Control Point”, confirming the work performed during that Stage of the Project. 4.2 Initiate & Plan (Stage 1) The Initiate & Plan Stage creates a foundation for the Project through identification of City of Fort ▇▇▇▇▇▇ Elizabeth City, NC and Tyler Project management teams, development of implementation management plans, and the provision and discussion of system infrastructure requirements. City of Fort ▇▇▇▇▇▇ Elizabeth City, NC participation in gathering information is critical. Tyler Project management teams present initial plans to stakeholder teams at Stage end. 4.2.1 Tyler Internal Coordination & Planning Prior to Project commencement, Tyler management staff assigns Project Manager(s). Tyler provides the City of Fort ▇▇▇▇▇▇ Elizabeth City, NC with initial Project documents used in gathering basic information, which aids in preliminary planning and scheduling. City of Fort ▇▇▇▇▇▇ Elizabeth City, NC participation in gathering requested information by provided deadlines ensures the Project moves forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with Sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with the City of Fort Lupton▇▇▇▇▇▇▇▇▇ City, NC’s team. During this step, Tyler will work with the Client to establish the date(s) for the Project/Phase Planning session. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Assign Tyler Project Manager A R I I I Provide initial Project documents to Client A I R C I Sales to Implementation knowledge transfer A I R C Internal planning and phase coordination A R C 4.2.2 System Infrastructure Planning The City of Fort ▇▇▇▇▇▇ Elizabeth City, NC provides, purchases or acquires hardware according to hardware specifications provided by Tyler and ensures it is available at the City of Fort Lupton▇▇▇▇▇▇▇▇▇ City, NC’s site. The City of Fort ▇▇▇▇▇▇ Elizabeth City, NC completes the system infrastructure audit, ensuring vital system infrastructure information is available to the Tyler implementation team, and verifies all hardware compatibility with Tyler solutions. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 System Infrastructure Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Provide system hardware specifications I R A I C Make hardware available for Installation I C A R Install system hardware, if applicable I C A R Complete system infrastructure audit I C A R 4.2.3 Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify Applications to implement in each Phase (if applicable), and discuss implementation timeframes. The Tyler Project Manager(s) deliver an Implementation Management Plan, which is mutually agreeable by City of Fort ▇▇▇▇▇▇ Elizabeth City, NC and ▇▇▇▇▇Tyler. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project/Phase Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Perform Project/Phase Planning A R I C C I Deliver implementation management plan A R C C I 4.2.4 Project Schedule Client and Tyler will mutually develop an initial Project schedule. The initial schedule includes, at minimum, enough detail to begin Project activities while the detailed Project Plan/schedule is being developed and refined. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project Schedule TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Develop initial Project schedule A R I C I I Deliver Project Plan and schedule for Project Phase A R I I I C C I I I Client reviews Project Plan & initial schedule C I A R C C CC Client approves Project Plan & initial schedule I I A R C C I I I I I 4.2.5 ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇ stakeholders join Tyler Project Management to communicate successful Project criteria, Project goals, Deliverables, a high‐level milestone schedule, and roles and responsibilities of Project participants. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Stakeholder Presentation TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation Manager Tyler Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms & Reports Experts Tyler Customization Programmers Tyler Technical Support Tyler Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Communicate successful Project criteria and goals I R C A C I I C I I 4.2.6 Control Point 1: Initiate & Plan Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below. Advancement to the Assess & Define Stage is dependent upon Tyler’s receipt of the Stage Acceptance. 4.2.6.1 Initiate & Plan Stage Deliverables  Implementation Management Plan o Objective: Update and deliver baseline management plans to reflect the approach to the City of ▇▇▇▇▇▇▇▇▇ City, NC’s Project. o Scope: The Implementation Management addresses how communication, quality control, risks/issues, resources and schedules, and Software Upgrades (if applicable) will be managed throughout the lifecycle of the Project. o Acceptance criteria: City of Elizabeth City, NC reviews and acknowledges Implementation Management Plan  Project Plan/Schedule o Objective: Provide a comprehensive list of tasks, timelines and assignments related to the Deliverables of the Project. o Scope: Task list, assignments and due dates o Acceptance criteria: City of Elizabeth City, NC acceptance of schedule based on City of Elizabeth City, NC resource availability and Project budget and goals. 4.2.6.2 Initiate & Plan Stage Acceptance Criteria  Hardware Installed  System infrastructure audit complete and verified  Implementation Management Plan delivered  Project Plan/Schedule delivered; dates confirmed  Stakeholder Presentation complete 4.3 Assess & Define (Stage 2) The primary objective of Assess & Define is to gather information about current City of Elizabeth City, NC business processes and translate the material into future business processes using Tyler Applications. Tyler uses a variety of methods for obtaining the information, all requiring City of Elizabeth City, NC collaboration. The City of Elizabeth City, NC shall provide complete and accurate information to Tyler staff for analysis and understanding of current workflows and business processes.

Assumption Mitigation. In the event that any assumptions are not met or prove to be invalid the parties agree to work in good faith to mitigate any resulting issues 4 Implementation Stages 4.1 Work Breakdown Structure (WBS) The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase Stage broken down into smaller, more manageable components. The top level components are called “Stages” and the second level components are called “work packages.” The work packages, shown below each Stage, contain the high-level high‐level work to be done. The detailed Project Plan, developed during Initiate & Plan and finalized during Assess & Define, will list the tasks to be completed within each work package. Each Stage ends with a “Control Point”, confirming the work performed during that Stage of the Project. 4.2 Initiate & Plan (Stage 1) The Initiate & Plan Stage creates a foundation for the Project through identification of City of Fort ▇▇▇▇▇▇ Flowery Branch, GA and Tyler Project management teams, development of implementation management plans, and the provision and discussion of system infrastructure requirements. City of Fort ▇▇▇▇▇▇ Flowery Branch, GA participation in gathering information is critical. Tyler Project management teams present initial plans to stakeholder teams at Stage end. 4.2.1 Tyler Internal Coordination & Planning Prior to Project commencement, Tyler ▇▇▇▇▇ management staff assigns Project Manager(s). Tyler provides the City of Fort ▇▇▇▇▇▇ provides the City of Flowery Branch, GA with initial Project documents used in gathering basic information, which aids in preliminary planning and scheduling. City of Fort ▇▇▇▇▇▇ Flowery Branch, GA participation in gathering requested information by provided deadlines ensures the Project moves forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with Sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with the City of Fort LuptonFlowery Branch, GA’s team. During this step, Tyler ▇▇▇▇▇ will work with the Client to establish the date(s) for the Project/Phase Planning session. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Tyler Internal Coordination & Planning TYLER ▇▇▇▇▇ CLIENT TASKS Tyler ▇▇▇▇▇ Executive Manager Tyler Implementation ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Manager Tyler ▇▇▇▇▇ Project Manager Tyler ▇▇▇▇▇ Implementation Consultant Tyler ▇▇▇▇▇ Data Conversion Experts Tyler Forms ▇▇▇▇▇ ▇▇▇▇▇ & Reports Experts Tyler ▇▇▇▇▇ Customization Programmers Tyler ▇▇▇▇▇ Technical Support Tyler ▇▇▇▇▇ Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Assign Tyler ▇▇▇▇▇ Project Manager A R I I I Provide initial Project documents to Client A I R C I Sales to Implementation knowledge transfer A I R C Internal planning and phase coordination A R C 4.2.2 System Infrastructure Planning The City of Fort ▇▇▇▇▇▇ Flowery Branch, GA provides, purchases or acquires hardware according to hardware specifications provided by Tyler ▇▇▇▇▇ and ensures it is available at the City of Fort LuptonFlowery Branch, GA’s site. The City of Fort ▇▇▇▇▇▇ Flowery Branch, GA completes the system infrastructure audit, ensuring vital system infrastructure information is available to the Tyler implementation team, and verifies all hardware compatibility with Tyler solutions. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 System Infrastructure Tyler Internal Coordination & Planning TYLER ▇▇▇▇▇ CLIENT TASKS Tyler ▇▇▇▇▇ Executive Manager Tyler Implementation ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Manager Tyler ▇▇▇▇▇ Project Manager Tyler ▇▇▇▇▇ Implementation Consultant Tyler ▇▇▇▇▇ Data Conversion Experts Tyler Forms ▇▇▇▇▇ ▇▇▇▇▇ & Reports Experts Tyler ▇▇▇▇▇ Customization Programmers Tyler ▇▇▇▇▇ Technical Support Tyler ▇▇▇▇▇ Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Provide system hardware specifications I R A I C Make hardware available for Installation I C A R Install system hardware, if applicable I C A R Complete system infrastructure audit I C A R 4.2.3 Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify Applications to implement in each Phase (if applicable), and discuss implementation timeframes. The Tyler ▇▇▇▇▇ Project Manager(s) deliver an Implementation Management Plan, which is mutually agreeable by City of Fort ▇▇▇▇▇▇ Flowery Branch, GA and ▇▇▇▇▇. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project/Phase Tyler Internal Coordination & Planning TYLER ▇▇▇▇▇ CLIENT TASKS Tyler ▇▇▇▇▇ Executive Manager Tyler Implementation ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Manager Tyler ▇▇▇▇▇ Project Manager Tyler ▇▇▇▇▇ Implementation Consultant Tyler ▇▇▇▇▇ Data Conversion Experts Tyler Forms ▇▇▇▇▇ ▇▇▇▇▇ & Reports Experts Tyler ▇▇▇▇▇ Customization Programmers Tyler ▇▇▇▇▇ Technical Support Tyler ▇▇▇▇▇ Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Perform Project/Phase Planning A R I C C I Deliver implementation management plan A R C C I 4.2.4 Project Schedule Client and Tyler ▇▇▇▇▇ will mutually develop an initial Project schedule. The initial schedule includes, at minimum, enough detail to begin Project activities while the detailed Project Plan/schedule is being developed and refined. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project Schedule TYLER Tyler Internal Coordination & Planning ▇▇▇▇▇ CLIENT TASKS Tyler ▇▇▇▇▇ Executive Manager Tyler Implementation ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Manager Tyler ▇▇▇▇▇ Project Manager Tyler ▇▇▇▇▇ Implementation Consultant Tyler ▇▇▇▇▇ Data Conversion Experts Tyler Forms ▇▇▇▇▇ ▇▇▇▇▇ & Reports Experts Tyler ▇▇▇▇▇ Customization Programmers Tyler ▇▇▇▇▇ Technical Support Tyler ▇▇▇▇▇ Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Develop initial Project schedule A R I C I I Deliver Project Plan and schedule for Project Phase A R I I I C C I I I Client reviews Project Plan & initial schedule C I A R C C C 4.2.5 Stakeholder Presentation City of Flowery Branch, GA stakeholders join Tyler Project Management to communicate successful Project criteria, Project goals, Deliverables, a high‐level milestone schedule, and roles and responsibilities of Project participants. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Tyler Internal Coordination & Planning ▇▇▇▇▇ CLIENT TASKS ▇▇▇▇▇ Executive Manager ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Manager ▇▇▇▇▇ Project Manager ▇▇▇▇▇ Implementation Consultant ▇▇▇▇▇ Data Conversion Experts ▇▇▇▇▇ ▇▇▇▇▇ & Reports Experts ▇▇▇▇▇ Customization Programmers ▇▇▇▇▇ Technical Support ▇▇▇▇▇ Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Communicate successful Project criteria and goals I R C A C I I C I I 4.2.6 Control Point 1: Initiate & Plan Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below. Advancement to the Assess & Define Stage is dependent upon ▇▇▇▇▇’▇ receipt of the Stage Acceptance. 4.2.6.1 Initiate & Plan Stage Deliverables • Implementation Management Plan o Objective: Update and deliver baseline management plans to reflect the approach to the City of Flowery Branch, GA’s Project. o Scope: The Implementation Management addresses how communication, quality control, risks/issues, resources and schedules, and Software Upgrades (if applicable) will be managed throughout the lifecycle of the Project. o Acceptance criteria: City of Flowery Branch, GA reviews and acknowledges Implementation Management Plan • Project Plan/Schedule o Objective: Provide a comprehensive list of tasks, timelines and assignments related to the Deliverables of the Project. o Scope: Task list, assignments and due dates o Acceptance criteria: City of Flowery Branch, GA acceptance of schedule based on City of Flowery Branch, GA resource availability and Project budget and goals. 4.2.6.2 Initiate & Plan Stage Acceptance Criteria • Hardware Installed • System infrastructure audit complete and verified • Implementation Management Plan delivered • Project Plan/Schedule delivered; dates confirmed • Stakeholder Presentation complete 4.3 Assess & Define (Stage 2) The primary objective of Assess & Define is to gather information about current City of Flowery Branch, GA business processes and translate the material into future business processes using Tyler Applications. ▇▇▇▇▇ uses a variety of methods for obtaining the information, all requiring City of Flowery Branch, GA collaboration. The City of Flowery Branch, GA shall provide complete and accurate information to ▇▇▇▇▇ staff for analysis and understanding of current workflows and business processes.

Assumption Mitigation. In the event that any assumptions are not met or prove to be invalid the parties agree to work in good faith to mitigate any resulting issues 4 Implementation Stages 4.1 Work Breakdown Structure (WBS) The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase Stage broken down into smaller, more manageable components. The top level components are called “Stages” and the second level components are called “work packages.” The work packages, shown below each Stage, contain the high-level high‐level work to be done. The detailed Project Plan, developed during Initiate & Plan and finalized during Assess & Define, will list the tasks to be completed within each work package. Each Stage ends with a “Control Point”, confirming the work performed during that Stage of the Project. 4.2 Initiate & Plan (Stage 1) The Initiate & Plan Stage creates a foundation for the Project through identification of City of Fort ▇▇▇▇▇▇ Humboldt County and Tyler Project management teams, development of implementation management plans, and the provision and discussion of system infrastructure requirements. City of Fort ▇▇▇▇▇▇ Humboldt County participation in gathering information is critical. Tyler Project management teams present initial plans to stakeholder teams at Stage end. 4.2.1 Tyler Internal Coordination & Planning Prior to Project commencement, Tyler ▇▇▇▇▇ management staff assigns Project Manager(s). Tyler provides the City of Fort ▇▇▇▇▇▇ provides the Humboldt County with initial Project documents used in gathering basic information, which aids in preliminary planning and scheduling. City of Fort ▇▇▇▇▇▇ Humboldt County participation in gathering requested information by provided deadlines ensures the Project moves forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with Sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with the City of Fort LuptonHumboldt County’s team. During this step, Tyler ▇▇▇▇▇ will work with the Client to establish the date(s) for the Project/Phase Planning session. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Manager Tyler ▇▇▇▇▇ Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms ▇▇▇▇▇ ▇▇▇▇▇ & Reports Experts Tyler ▇▇▇▇▇ Customization Programmers Tyler ▇▇▇▇▇ Technical Support Tyler ▇▇▇▇▇ Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Assign Tyler ▇▇▇▇▇ Project Manager A R I I I Provide initial Project documents to Client A I R C I Sales to Implementation knowledge transfer A I R C Internal planning and phase coordination A R C 4.2.2 System Infrastructure Planning The City of Fort ▇▇▇▇▇▇ Humboldt County provides, purchases or acquires hardware according to hardware specifications provided by Tyler ▇▇▇▇▇ and ensures it is available at the City of Fort LuptonHumboldt County’s site. The City of Fort ▇▇▇▇▇▇ Humboldt County completes the system infrastructure audit, ensuring vital system infrastructure information is available to the Tyler implementation team, and verifies all hardware compatibility with Tyler solutions. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 System Infrastructure Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Manager Tyler ▇▇▇▇▇ Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms ▇▇▇▇▇ ▇▇▇▇▇ & Reports Experts Tyler ▇▇▇▇▇ Customization Programmers Tyler ▇▇▇▇▇ Technical Support Tyler ▇▇▇▇▇ Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Provide system hardware specifications I R A I C Make hardware available for Installation I C A R Install system hardware, if applicable I C A R Complete system infrastructure audit I C A R 4.2.3 Project/Phase Planning Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify Applications to implement in each Phase (if applicable), and discuss implementation timeframes. The Tyler Project Manager(s) deliver an Implementation Management Plan, which is mutually agreeable by City of Fort ▇▇▇▇▇▇ Humboldt County and ▇▇▇▇▇. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project/Phase Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Manager Tyler ▇▇▇▇▇ Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms ▇▇▇▇▇ ▇▇▇▇▇ & Reports Experts Tyler ▇▇▇▇▇ Customization Programmers Tyler ▇▇▇▇▇ Technical Support Tyler ▇▇▇▇▇ Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Perform Project/Phase Planning A R I C C I Deliver implementation management plan A R C C I 4.2.4 Project Schedule Client and Tyler ▇▇▇▇▇ will mutually develop an initial Project schedule. The initial schedule includes, at minimum, enough detail to begin Project activities while the detailed Project Plan/schedule is being developed and refined. RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed STAGE 1 Project Schedule Tyler Internal Coordination & Planning TYLER CLIENT TASKS Tyler Executive Manager Tyler Implementation ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Manager Tyler ▇▇▇▇▇ Project Manager Tyler Implementation Consultant Tyler Data Conversion Experts Tyler Forms ▇▇▇▇▇ ▇▇▇▇▇ & Reports Experts Tyler ▇▇▇▇▇ Customization Programmers Tyler ▇▇▇▇▇ Technical Support Tyler ▇▇▇▇▇ Sales Client Executive Sponsor Client Steering Committee Client Project Manager Client Functional Leads Client Change Management Leads Client Power Users Client Department Heads Client End Users Client Technical Leads Client Project Toolset Coordinator Client Upgrade Coordinator Develop initial Project schedule A R I C I I Deliver Project Plan and schedule for Project Phase A R I I I C C I I I Client reviews Project Plan & initial schedule C I A R C C CC Client approves Project Plan & initial schedule I I A R C C I I I I I