Support Classes As specified in the Preliminary Statement.
Crew Support Costs means all expenses of a general nature which are not particularly referable to any individual vessel for the time being managed by the Managers and which are incurred by the Managers for the purpose of providing an efficient and economic management service and, without prejudice to the generality of the foregoing, shall include the cost of crew standby pay, training schemes for officers and ratings, cadet training schemes, sick pay, study pay, recruitment and interviews.
Airport Ground Support Equipment means vehicles and equipment used at an airport to service aircraft between flights.
Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.
Support Plan means a technical support offering that sets out the level of entitlements purchased by the Customer as described in detail in Schedule - Support Services.