AMSC is the owner and operator of the Satellite known as "AMSC-1" or "MSAT-2," which is currently located in geosynchronous orbit at 101(degree) West Longitude.
In a related announcement issued today by American Mobile Satellite, the twin MSAT-2 satellite will be leased to African Continental Telecommunications Ltd.
Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.
Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.
Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.
Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.
Secure Network means a network which is only accessible to Authorised Users by Secure Authentication.