Hypercare definition
Examples of Hypercare in a sentence
For the remainder of the Hypercare Period, personnel providing Hypercare Services (“Hypercare Personnel”) will be those individually identified prior to Separation or as otherwise requested and agreed by the parties.
In the event of a Dispute over an extension, the Dispute will handled in accordance with Section 2.3. Upon completion or termination of their Hypercare Service duties, Hypercare Personnel will cease providing Hypercare Services hereunder and relocate to Supplier’s facilities as directed by Supplier.
Hypercare Personnel will remain co-located at the facilities at which they were located at the time of Separation while providing Hypercare Services.
This Project Statement will become effective upon the Project Statement Effective Date and will terminate at the end of the Hyper-care Transition Period 60 days post-go-live of the [ * * * ] Application (the “Transition End Date”) unless terminated earlier as provided in the Agreement.
Provide Post Spin Hypercare support services: • Disposition of network and computer assets • Disposition of furniture and miscellaneous equipment; boxing of HR files, ITT logo, posters, etc.
Buyer will provide sufficient access to Buyer’s facilities and systems as necessary to provide Hypercare Services and will supply Hypercare Personnel with office space, access, resources, supplies and support (at Buyer’s expense) consistent with his/her duties in providing Hypercare Services and the scope of such items and services available prior to Separation.
Such Hypercare Services may be provided for up to three months following the Project Statement Effective Date (the “Hypercare Period”).
During the Cut-Over Period or Hypercare Period, in lieu of the escalation process in Section 10.2(a) of the Agreement, all issues or Disputes will be subject to the escalation process set forth in Exhibit 1.
In the event that a Hypercare Service has not been completed by the end of the Hypercare Period then the parties may mutually agree upon any necessary extensions of the Hypercare Period for up to 2 additional months.
Unless otherwise agreed by the parties, the escalation process for issues involving Hypercare Services will be the same as that applicable to Cut-Over Services.