CSR Available Time definition

CSR Available Time means the total time that a CSR or CSR group is available to handle contacts for a given time period. Refers to how much time CSRs were available to respond to Contacts during their shifts, including the time spent handling Contacts, ACW time, and the time spent waiting for Contacts to arrive also called Availability.
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Related to CSR Available Time

  • Applicable Time means, with respect to any borrowings and payments in any Alternative Currency, the local time in the place of settlement for such Alternative Currency as may be determined by the Administrative Agent or the applicable L/C Issuer, as the case may be, to be necessary for timely settlement on the relevant date in accordance with normal banking procedures in the place of payment.

  • Double time means twice the straight-time rate.

  • Applicable Timetable means, in respect of any day, that part of the Working Timetable in respect of that day which is required to be drawn up in accordance with Condition D2.1.1 of the Network Code as at 22:00 hours on the day prior to that day; "Bi-annual Timetable" means either of the following:

  • Reasonable time means a period of time that is reasonable given a child or ward’s emo-

  • Free Time means the period specified in the terminal schedule during which cargo may occupy space assigned to it on terminal property, including off-dock facilities, free of wharf demurrage or terminal storage charges immediately prior to the loading or subsequent to the discharge of such cargo on or off the vessel.